Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
163 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs, 10 mos

Industry Experience

12 yrs, 10 mos

Languages Spoken

English English

4.6

163 Reviews

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163 Reviews of Jay Malkowski

June 11, 2026

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Employee Rating

Jon and everyone in the service department is amazing. Highly recommend them to everyone I know! More

by Shannon
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2026

Russ Darrow Honda responded

Thank you for recommending our service department. We’re thrilled to know the maintenance on your Honda CR-V Hybrid met your expectations. It’s been a pleasure assisting you and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 07, 2026

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I like everything about you place good service,but I don't like the manager!!! More

by sayon413
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Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

May 31, 2026

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Friendly, competent, competitive, responsive dealership that offers and provides comprehensive assistance from sales to service. More

by RPBRENDEL01
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for highlighting our friendly, competent, and responsive approach. We’re delighted the assistance from sales through service for your new Honda CR-V Hybrid lived up to your expectations. Jay and our team appreciate your feedback and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
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Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
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Recommend Dealer
No
Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 29, 2026

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Awesome everything. Personable and caring Accommodating when needed. Explains things so we understand. Wow!!! 5/5 I have never felt like i was alone when dealing with r More

by Michele.buehler63
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown , Aleiah Brown

May 29, 2026

Russ Darrow Honda responded

Thank you for entrusting us with your Honda Accord service. We’re glad our team’s caring approach and clear explanations made you feel supported. It’s wonderful to know our staff remembers you, and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

May 22, 2026

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You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
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Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 16, 2026

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Terrible dealership and terrible employees do better she should be fired very rude mean old lady More

by Stacciray
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Recommend Dealer
No
May 20, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
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Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 07, 2026

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The service department is excellent. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. More

by MarkPayette
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Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

We appreciate you highlighting our service team’s expertise with your Honda Pilot. It’s great to know our technicians can tackle challenging issues and keep you moving. George Matthews george.matthews@russdarrow.com

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