Russ Darrow Honda - Service Center

I scheduled oil change. Quite satisfied with the professionalism and service received. Tires alignment recommended. CSR Alondra very honest with decision made for my car’s work service. Thank you ve professionalism and service received. Tires alignment recommended. CSR Alondra very honest with decision made for my car’s work service. Thank you very much. More

Jay has exceptional client service! Great customer experience! Seamless experience! Jay is knowledgeable, helpful and shares pertinent information. The customer service is clearly a differentiator experience! Seamless experience! Jay is knowledgeable, helpful and shares pertinent information. The customer service is clearly a differentiator of Russ Darrow! More

Prompt service and good workmanship The staff was very courteous. You were made to feel at home. The work was performed well. I was very satisfied with the whole experience. The staff was very courteous. You were made to feel at home. The work was performed well. I was very satisfied with the whole experience. More

They were friendly, very knowledgeable and always kept me in the loop with the service being done on my car and how much longer I would have to wait. I will definitely return for service again. in the loop with the service being done on my car and how much longer I would have to wait. I will definitely return for service again. More

I was very pleased with the service and end result from my visit yesterday, and Blessed to have been able to trade in my 2017 for a 2020 my visit yesterday, and Blessed to have been able to trade in my 2017 for a 2020 More

Friendly, great customer service, nice clean waiting area. Pull your vehicle inside shop associate will meet you & take your keys, you than meet them in their station area, explain your visit. area. Pull your vehicle inside shop associate will meet you & take your keys, you than meet them in their station area, explain your visit. More

Zoe Hulman made my oil change possible today. I admire her abilities to be flexible and very understanding. She made a difference for which I am grateful. her abilities to be flexible and very understanding. She made a difference for which I am grateful. More

Customer service was excellent and waiting room was very neat and clean. All service that was done was well explained and what to recommend for service as my vehicle has more miles on it neat and clean. All service that was done was well explained and what to recommend for service as my vehicle has more miles on it More

Very disappointed First of all, this is the first time I have to give an unfavorable review. Was expecting/hoping at least the staff would be wearing masks, but only sa First of all, this is the first time I have to give an unfavorable review. Was expecting/hoping at least the staff would be wearing masks, but only saw two people with masks on. Did see a number of customers with masks, but with the layout and traffic pattern social distancing was near impossible. Saw no sanitizing at all, however there was hand sanitizer on the counter. Did not feel safe! We had about an hour and fifteen minute wait, which was expected. We were not notified that the car was ready but saw our car waiting in the pickup area. The cashier did have any paperwork so referred us back to our intake staff member. The only answer to why we weren’t notified our car was ready was that she was on the phone, no apology, just became defensive. Very disappointed in customer care on her part. More

The service representatives are very friendly and helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again helpful. They did a great job with my car and were very good communicators. Definitely will take my car there again More