Russ Darrow Honda - Service Center

Great Service When I walked through the door l waited about 10 seconds and I was asked with a smile if I had been waited on. It took Eric less than 5 minutes to tal When I walked through the door l waited about 10 seconds and I was asked with a smile if I had been waited on. It took Eric less than 5 minutes to talk with me. The over all service was good More

Simple oil change. Very friendly service staff on time i am not from the area but they were helpful and punctual If I need service in the area I would come back i Very friendly service staff on time i am not from the area but they were helpful and punctual If I need service in the area I would come back i More

Great Customer Service! I had some tires mounted and balanced. As always, I experienced great customer service. Mounting/balancing price was very reasonable too. Thanks Jay f I had some tires mounted and balanced. As always, I experienced great customer service. Mounting/balancing price was very reasonable too. Thanks Jay for all your help! More

Nail in tire Team went above and beyond with customer service. Always a joy to enter the dealership as I know I’ll leave with a resolution. Will continue service h Team went above and beyond with customer service. Always a joy to enter the dealership as I know I’ll leave with a resolution. Will continue service here. More

Awesome They are open on SUNDAYS!!!! Is so convenience for those that work long hours. When calling for an appointment they also are friendly and communicat They are open on SUNDAYS!!!! Is so convenience for those that work long hours. When calling for an appointment they also are friendly and communication is clear. More

Excellent service, as usual. I have always been impressed by the service I have received. I will continue to bring my car there for service because I feel like I can trust Russ D I have always been impressed by the service I have received. I will continue to bring my car there for service because I feel like I can trust Russ Darrow to do a good job at a reasonable price. More

Key Fob synchronization I have key fob issues and with the aftermarket auto start that was added at one time, only one key works. I wanted to have two working keys, but after I have key fob issues and with the aftermarket auto start that was added at one time, only one key works. I wanted to have two working keys, but after I found out they were going to unwire the auto start and the cost could be high to this we decided to wait. The disappointing thing is that the auto start was working when I came in and now after their attempts to fix the second key it does not anymore. So I left there with more problems than when I came and the service person didn’t know how to fix this since it’s an aftermarket part. I get it, but I wish I would have been told this and I wouldn’t have paid to have this done. Now I’m not sure what to do. A little disappointed. More

I had a good visit to Russ Darrow Honda for service I can't complain about anything in today's visit. Alicia was incredibly nice and good to work with. The waiting area was very nice with refreshments I can't complain about anything in today's visit. Alicia was incredibly nice and good to work with. The waiting area was very nice with refreshments and TV/WIFI. I was in and out in a reasonable amount of time. The whole crew was very friendly. More

Friendly and competent Did not try to oversell, friendly, competent, comfortable lounge area although could have used charging outlets for cell phone, refreshments were not Did not try to oversell, friendly, competent, comfortable lounge area although could have used charging outlets for cell phone, refreshments were not fully stocked, rest room was unkempt More

Excellent service I had a great experience with Jay at Russ Darrow on Brown Deer road. He provided me with a loaner car so I wouldnt be stranded at work or having to wa I had a great experience with Jay at Russ Darrow on Brown Deer road. He provided me with a loaner car so I wouldnt be stranded at work or having to wait for aervice that was unforeswwn when I scheduled appt. He orobided me with recommendations and timeline for next service. More