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783 Reviews of Russ Darrow Honda - Service Center
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August 08, 2019
Great service! Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash! Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash! More
by Zartman
Employees Worked With
August 06, 2019
Service with a smile I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil c I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil change.” More
by Oldschoolvalues
Employees Worked With
Alicia Norwood
August 05, 2019
They were very friendly as usual They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfort They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfortable waiting room with complimentary coffee and popcorn. Would highly recommend getting service done here More
by Little deb 123
Employees Worked With
Malcolm Luvene
August 05, 2019
Service Advisor communication I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Al I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Alicia Norwood took my car in for service. She did her rounds around my car and took my name, phone number etc. She told me itll take about 2 hours to 3hours max to get the car finished. I came back in around 3:25pm. She did not give me a call NOR let me know that my car was already finished at 3pm. I waited and waited and waited in the waiting area until 5pm, which was closing time. Luckily one the other service Advisor came up and ask if I've been helped. I told her that I've been waiting for almost 3 hours for my car to be finished or at least Alicia to call and let me know. She never did. She saw me waiting in the waiting area but did not have the nerve to let me know that my car was finished at 3pm. She did not do her job correctly. Everyone who came in after me have gotten out before me. I am so upset at her customer service. Alicia Norwoord did not do a great job. I am displeased with her customer service. More
by Msjoules
Employees Worked With
Alicia Norwood
August 02, 2019
Air Bag recall I came in for the recall on the airbags .When I was to leave I noticed the floor on the drivers side was covered with grease footprints. The passeng I came in for the recall on the airbags .When I was to leave I noticed the floor on the drivers side was covered with grease footprints. The passenger side dashboard had 2 holes in it. Angela Davis 958 cleaned the floor while I was there. I had to come back the next week when the interior repairman was there. I was very disappointed with service the first time I was there. Kathy Gerhardt More
by kmgkathy
Employees Worked With
Alicia Norwood, Angela David
July 31, 2019
Nice work done on my accord Last visit for a oil change and tire rotation. Eric just like the other advisors in Ross Darrow helped me out to get the work done. As before, this is Last visit for a oil change and tire rotation. Eric just like the other advisors in Ross Darrow helped me out to get the work done. As before, this is another excellent visit. More
by Ohm
Employees Worked With
Eric Nelson
July 21, 2019
Consistently Meets Or Exceeds My Expectations Very responsive, thorough and competent service was provided again. Because Russ Darrow Honda consistently meets or exceeds my expectations, they are Very responsive, thorough and competent service was provided again. Because Russ Darrow Honda consistently meets or exceeds my expectations, they are the performance standard against which I measure other dealerships. More
by Lunar
Employees Worked With
July 19, 2019
7-13 Service I was very pleased with the service I received on Saturday, July 13, 2019. I came in for a routine maintence check and Jay Malkowski from Russ Darrow I was very pleased with the service I received on Saturday, July 13, 2019. I came in for a routine maintence check and Jay Malkowski from Russ Darrow Honda greeted me. He was very friendly and informative throughout the entire exchange. I wanted to thank him for the wonderful service he provided. More
by nmyduong
Employees Worked With
July 18, 2019
Alicia is the best service advisor ! She works to accommodate your needs! Always prompt and courteous and very pleasant. I love the Sunday hours. Facility is always clean, and service i ! She works to accommodate your needs! Always prompt and courteous and very pleasant. I love the Sunday hours. Facility is always clean, and service is fast and efficient More
by Oftech739
Employees Worked With
Alicia Norwood
July 18, 2019
It was a brand new car Brought my new 2019 vehicle in for service. It came back with scratched door sills. Interior scuffs and oil/grease all over the carpets. The best Brought my new 2019 vehicle in for service. It came back with scratched door sills. Interior scuffs and oil/grease all over the carpets. The best part is they didn’t fix any of the problems that I was having with the vehicle. Also, the lot is small and hard to navigate/park. Don’t take your new car here. More
by Sad sad customer
Employees Worked With
I don’t know
