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785 Reviews of Russ Darrow Honda - Service Center
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July 18, 2019
Alicia is the best service advisor ! She works to accommodate your needs! Always prompt and courteous and very pleasant. I love the Sunday hours. Facility is always clean, and service i ! She works to accommodate your needs! Always prompt and courteous and very pleasant. I love the Sunday hours. Facility is always clean, and service is fast and efficient More
by Oftech739
Employees Worked With
Alicia Norwood
July 18, 2019
It was a brand new car Brought my new 2019 vehicle in for service. It came back with scratched door sills. Interior scuffs and oil/grease all over the carpets. The best Brought my new 2019 vehicle in for service. It came back with scratched door sills. Interior scuffs and oil/grease all over the carpets. The best part is they didn’t fix any of the problems that I was having with the vehicle. Also, the lot is small and hard to navigate/park. Don’t take your new car here. More
by Sad sad customer
Employees Worked With
I don’t know
July 07, 2019
AC Service My service technician was the best I’ve had at Russ Darrow Honda in all the years that I’ve had regular maintenance and service there. She was courte My service technician was the best I’ve had at Russ Darrow Honda in all the years that I’ve had regular maintenance and service there. She was courteous competent and pleasant. My pilot has required yearly service to the air conditioning unit. This year required a compressor which is an expensive item. She did everything she could to accommodate me the customer. In the end I had no trouble paying for the service that I received. I will continue to do all my service at Russ Darrow Honda. I will buy my next Honda there too! More
by Frrick
Employees Worked With
Alicia Norwood
July 07, 2019
The repair that wasn’t The work that I took the car in for was expensive but amounted to the same problem existing on the way home. The most frustrating about the situation The work that I took the car in for was expensive but amounted to the same problem existing on the way home. The most frustrating about the situation is the fact that the service advisor indicated that the computer diagnostic identifies the issue. A repair that wasn’t. More
by JPB
Employees Worked With
July 01, 2019
Was very Good They are very talented people they take care of their customers very good and they Handle their business very good And I appreciated their good job They are very talented people they take care of their customers very good and they Handle their business very good And I appreciated their good job More
by Wfares1
Employees Worked With
Other Employees :
Joshua Eynon, Nastascia Elliott, Asala Aziz, Angela David
June 25, 2019
Service at Russ Darrow is A+ For service we see Eric Nelson he is outstanding! He always makes sure that our vehicle is taken care of and has done what we asked for! He is kind an For service we see Eric Nelson he is outstanding! He always makes sure that our vehicle is taken care of and has done what we asked for! He is kind and thoughtful and very professional! This day in age it is hard to find good customer service, Eric gives excellent customer service and as long as he is at Honda we will keep coming there!! More
by Jen
Employees Worked With
Eric Nelson
June 07, 2019
Excellent Service Have had my Honda serviced here for years, and they do a great job. Zoe has always been on top of all the details and makes it a smooth, efficient ex Have had my Honda serviced here for years, and they do a great job. Zoe has always been on top of all the details and makes it a smooth, efficient experience. Thanks Zoe!! More
by George D
Employees Worked With
Zoe Hulman
May 31, 2019
Service waiting time too long Waiting time for service was too long, although the service woman offered a car wash , however the car wasn’t clean and there was a large “W” mark in Waiting time for service was too long, although the service woman offered a car wash , however the car wasn’t clean and there was a large “W” mark in the rear window. More
by ew5929
Employees Worked With
May 29, 2019
2018 Honda Accord Maitenence Jay is amazing he took me through the whole process start to finish. He explained everything perfectly. He told me 45 minutes he had me complete well Jay is amazing he took me through the whole process start to finish. He explained everything perfectly. He told me 45 minutes he had me complete well on time. He was nice to also check in on me. Russ Darrow is a little out of my way to go to, but Jay showed me The Darrow Difference and it’s worth the extra miles. Thank you Jay More
by DaleJr
Employees Worked With
May 27, 2019
Oil Cannge I had immediate service for an oil change without an appointment. The warning lights went on the day before I was traveling in my car so I really appr I had immediate service for an oil change without an appointment. The warning lights went on the day before I was traveling in my car so I really appreciated the attention Alicia gave me. She is exceptional! More
by jopjov-fitda9-Bagvab
Employees Worked With
Alicia Norwood
