Russ Darrow Honda - Service Center

99 percent satisfied Eric was very pleasant and courteous. The girl at the cashier window was not. She needs a lesson in courtesy. She was very short and curt and I almost Eric was very pleasant and courteous. The girl at the cashier window was not. She needs a lesson in courtesy. She was very short and curt and I almost felt like I was bothering her. She didn’t smile or say thank you. Otherwise I have always been treated with friendliness and courtesy. I was also told my car had been washed. It definitely wasn’t. More

Above and Beyond Service Very pleased with my recent visit to Russ Darrow Honda. Service staff was pleasant and very helpful in describing work that needed to be done to my v Very pleased with my recent visit to Russ Darrow Honda. Service staff was pleasant and very helpful in describing work that needed to be done to my vehicle. They even provided a free shuttle service which I greatly appreciated. A big shout out to this dealership! More

Jay always provide excellent customer service Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always g Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always glad when he is there. More

Pleasant The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices o The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices of the dealership. More

I had my portered And oil changed I had Angela for my customer service rep. When I drove up she addressed me by my name knew who I was and greeted me with a smile best service ever! I had Angela for my customer service rep. When I drove up she addressed me by my name knew who I was and greeted me with a smile best service ever! More

Service of pilot Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All an Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All and all a very positive experience More

Great Service I had an issue with a check engine light and called in the morning to get an appointment. Chris who answered the phone took care of getting an ap I had an issue with a check engine light and called in the morning to get an appointment. Chris who answered the phone took care of getting an appointment and was very helpful. At the end of the day my car was repaired (which was not a quick fix) and Chris communicated with me through the entire process. He was helpful, understanding and understood my needs. This was the best service I have ever received and the staff at RD couldn’t have been better to me. Please use RD Honda for all your service needs. More

Problems with simple oil change My son took his car in for oil change. His car was making a noise. He asked about it. They told him $60 to diagnose it. I sent him a coupon for a fre My son took his car in for oil change. His car was making a noise. He asked about it. They told him $60 to diagnose it. I sent him a coupon for a free diagnostic check and they didn’t take it so we still don’t know with the noise it is. They washed his car and he got in his car and it was soaked on the inside. He went back into service and was told they could give him a towel. I don’t think will be back for another oil change in the future. More

Oil change took over 1 hour and 45 minutes My oil change took over one hour and 45 minutes. At one point I looked out into the service bay and saw one mechanic sitting in my driver side seat a My oil change took over one hour and 45 minutes. At one point I looked out into the service bay and saw one mechanic sitting in my driver side seat and casually talking to another mechanic. This seemed to go on for longer than it should have. Never again! More

Speedy Oil Change I scheduled an oil change on a Friday evening for my leased Honda Civic. I received quick & friendly service. The service took no longer than 30 minut I scheduled an oil change on a Friday evening for my leased Honda Civic. I received quick & friendly service. The service took no longer than 30 minutes. More