Russ Darrow Honda - Service Center

Regular Maintenance It is si easy to schedule appointments online with Russ Darrow Honda. The service staff is friendly and informed. Today, Zoe checked to see if there It is si easy to schedule appointments online with Russ Darrow Honda. The service staff is friendly and informed. Today, Zoe checked to see if there were any specials for my A1 maintenance. Oil was changed and tires rotated at no cost and only 45 minutes in the very nice waiting area. More

Stellar service Outstanding service provided from start to finish by Zoe. Having same person that took appointment over phone, greeted me when I arrived, and communic Outstanding service provided from start to finish by Zoe. Having same person that took appointment over phone, greeted me when I arrived, and communicated well throughout the process was a nice bonus that eliminated any miscommunication amongst employees. Not sure if that was a coincidence or if Russ Darrow does that by design... More

No wiper inserts when you have them on special? Darrow advertises $9.99 for Honda Civic wiper inserts, but when U drive out to get them they say they are out of stock ... on a Civic which is a commo Darrow advertises $9.99 for Honda Civic wiper inserts, but when U drive out to get them they say they are out of stock ... on a Civic which is a common model so they should gave tons of them. There response to my upset? You can come back in a week and we should have some. Not ..l cone back in a week and they’ll be on us for wasting your time and gasoline today. Or even, we have a full blade at $17, but we’ll just charge you the refill price because this was our fault. Sad effort all the way around. More

Customers are 2nd class citizens @ Russ Darrow Honda Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selectio Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selection • Better Pricing. I did not experience any of those advertised traits, quite the opposite. While waiting for my first oil change service at Darrow last summer, I was looking seriously at buying a replacement car, a Honda. On my 2nd visit I was treated poorly; Darrow personnel were rude, offensive and indifferent. I am no longer considering Darrow-Honda for a new car of any brand they sell because of failures. Russ Darrow failed and fails: Failed to honor its own issued oil change coupon, dishonoring an appointment for service Fails to engage the customer with respect Failed or is incapable of writing a standard business letter Fails to respond or reply to written complaints Failed to follow through as promised with customer service Russ Darrow has institutional indifference. Simply said, they just don’t care about basic courtesy, respect and service. The customer is second class or disposable when [the customer] refuses to take poor treatment as the usual and customary norm [for Russ Darrow]. I rate Darrow service department as “F” ; management sales and customer service“F”. I now am someone else’s customer and happily driving a Mazda ‘3’ but will buy a Honda from someplace else. Other dealers are happy to have a new customer. Darrow management, customer service and sales did its best to be dismissive and indifferent. If I accept poor customer service without objection, I deserve it. I’m not asking for ring-kissing deference, just courtesy and respect. I don’t have to accept being treated rudely or ignored by Darrow, let alone pay for it, by being a returning customer. More

Russ Darrow Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional. Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional. More

Esxellent expirience I’m dealing with customer ! From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Mal From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Malkowski and Kyle the techitian. I came in on Friday evening with a problem of all my lights being on and FCW system failure warning. Jay and Kyle quickly diagnosed the problem and explained to me that fixing this issue will take leaving car in for a whole day . Jay advised me to bring a car next day in the morning, he had a nice, clean loaner car prepared for me that day. Throughout the day Jay communicated with me on what was the problem and how they will take care if it. I’m very pleased how well and with much attention to the details I was taken care of by Jay Malkowski. Definetely will return for the service to RussDarrow Honda on Browndeer Rd More

Great Service Experience Alondra does a fantastic job in reviewing services due and discussing options, costs, and discounts. She took the time to review everything to be don Alondra does a fantastic job in reviewing services due and discussing options, costs, and discounts. She took the time to review everything to be done to make sure it was correct. Finally, reviewed all work and inspections completed once services done. Not only is Alondra very knowledgeable and competent in her role, she is very patient and has a great attitude. She has worked with me several times in past and I was glad she took care of me again today. More

Awesome staff Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all Thank you to the wonderful staff at Honda, from the receptionist to advisor, to parts staff, service techs and shuttle drivers, excellent service all around! More

Service Advisor Eric Nelson Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent r Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent rapport with me and helped me to diagnose and recommend the correct procedure at an affordable cost. Plus he is very knowledgeable about every service item i ask of him. I wish other advisors will perform like Eric. More

A true odyssey There were mistakes and recovery. Overall a pleasant if not slightly arduous visit. Zoe saved the day and saved face for the organization. Great custo There were mistakes and recovery. Overall a pleasant if not slightly arduous visit. Zoe saved the day and saved face for the organization. Great customer service. More