Purchased a Kia Soul on Aug 29, 2012 during a sales event. Our salesman was from out of state as were many others. They were here for this event only.
The explanation of the additional products and services were not clear. In looking over the paperwork the next day we realized a bunch of additional unwanted products were purchased. These were the rust, paint/fabric protection, etch, dent, and extended warranty packages. Plus paid MSRP during a sales event. We talked to management after several attempts and ignored calls. There was nothing they could do.
Couple other weird things. We drew a check from our bank and saleman came along and went in the bank with us. He had our check before all final papers were signed. Not exactly what I call good tactics.
After the check was given to the salesman, I sat at a table for close to three hours. Did not get to close deal until after 5 p.m. Husband went home aroujnd 3 p.m. - he was sick of waiting anymore. And by the time I signed the papers, I was tired! We/I had been car dealing for over SIX hours that day. We are both close to 80 years old.
We have purchased other brand new cars in our lifetime. NEVER had this type of experience.