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The Russ Darrow Group feels strongly about the need to support the communities that we serve at a time when they need it most. Our business has been determined to be an “essential business” by Governor Evers, and being designated as such is supported by every significant national organization related to the auto industry.
Helping to reduce the total cost of vehicle ownership, through enhanced incentives, low or zero percent interest rate financing, deferred payment options up to four months, near record high trade in values, more competitive insurance quotes or just refinancing existing loans are all things we can offer to help improve the financial condition of our customers or any consumer. In addition, many other businesses considered to be “essential” have transportation needs that need to be met in order to provide their “essential” services. Keeping them on the road and available to support the communities they serve is imperative.
There are other reasons that we are “essential” to help consumers at this time related to the “need” buyer, such as replacement of total loss vehicles and lease or loan terminations just to name a few. With regard to vehicle service operations, providing essential services to help keep reliable, individual transportation on the roads through needed maintenance and repair at time when people need it most, is equally important in our opinion.
At the same time, we are able to keep our employees working to earn a living and help keep the economy in our communities going.
We do provide vehicle pick up and delivery services along with virtual online vehicle shopping for those customers who prefer not to or are unable to visit our dealerships in person. We also are working very hard to provide a safe and professional environment in our dealerships by adhering to the best practices to support the safety, health and well being of all customers and our employees. Working together, with our dedicated and loyal employees, our customers and in our communities, we will get through this together!
In good health,
The Russ Darrow Group
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future.
Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Russ Darrow Kia of Madison's Covid Response
- Home Delivery
- Service Pickup & Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
Top Reviewed Employees
Latest Reviews
March 31, 2021
"The best service and reasonable prices. Recommend this..."
- MickThe best service and reasonable prices. Recommend this service department. I have used this service department for many years and will continue to do so.
Read MoreEmployees Worked With
March 08, 2021
"Fast and friendly..!! The tech guys did a great job. The..."
- EVRFast and friendly..!! The tech guys did a great job. The service advisor explained me very well everything and even showed me the proper way to used the remote start
Read MoreEmployees Worked With
Service advisor: Cody Sorensen; :: Tech service: Jacob Denzer, Jeffrey Hilgers
March 05, 2021
"Russ was so amazing. Leah was a great representative. She..."
- MikeflorickRuss was so amazing. Leah was a great representative. She answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up.
Read MoreEmployees Worked With
Photos & Amenities
- Drive-In Service
- Express Service
- Free WiFi
- Rental Car Service Onsite
- Television
- Vending Machines
- Shuttle Service
- Pet Friendly
- Instant Financing
- Quick Lube
- Free Loaner Cars
- Authorized Accessories Store
- Free Coffee
- Authorized Parts Store
- After Hours Drop-Off
- Cable TV
- Automated Car Wash
- Customer Lounge Area
- Children's Play Room
