Russ Darrow Kia Madison

I honestly don’t know where to begin. This was, without question, the worst and most frustrating car buying experience we’ve ever had. We spent weeks searching for the right vehicle fo This was, without question, the worst and most frustrating car buying experience we’ve ever had. We spent weeks searching for the right vehicle for our son. Unfortunately, it happened to be at this dealership. From the very beginning, our salesperson, Michael Krumm, was incredibly disappointing. Communication was terrible. We constantly had be the ones to reach out. He never made us feel like he wanted our business, and several comments he made throughout the process were awkward and unhelpful. And at every opportunity, there was zero willingness to negotiate or work with us. At no point did he earn this commission. The vehicle gave it to him. We paid for our own independent pre-purchase inspection. It identified an issue that needed further diagnosis. Even with an independent inspection in hand, there was zero willingness to negotiate, discuss repairs, or even have a conversation about the findings. We were told, “It’s a used car,” and could either take it or leave it. Because it was the car we were looking for and it is a hard car to find, we ended up taking it, and will end up paying for the necessary repairs. The only positive thing I can say is that they were able to beat the interest rate on our pre-approved loan. However, the finance office did as they always do pushing hard with the usual sales pitch for overpriced add-ons and unnecessary protection packages, until we had to aggressively say NO! Two days after the vehicle was delivered, when we thought were were done and could put this dealership behind us, they discovered a title issue on their end that wasn’t caught until after the sale. Instead of resolving it before delivery, it became another inconvenience for our family to deal with. The employee who handled the situation did apologize and worked to correct it, but that didn’t change the fact that it should have never happened in the first place. Our son loves the vehicle, but that has nothing to do with this dealership’s sales experience or customer service. We bought it because they happened to have what we were looking for. The dealership didn’t earn our trust, and they certainly didn’t earn our recommendations or our future business. More

Great people to work with and very friendly staff. We felt very comfortable buying here. We felt very comfortable buying here. More

We stopped at Russ Darrow to look at a Kia Sorento Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient wit Prestige. Lorenzo met us in the lot and gave us information about the vehicle we were looking at. He was friendly, informative and very patient with our questions. He let us take it for a ride and we were impressed with his knowledge and with the vehicle. We made arrangements with him to be back 2 days later to review and possibly purchase the vehicle. Again, Lorenzo was friendly, informative and very patient with us and we did trade in and purchase a new Kia. We really like the vehicle. We highly recommend Russ Darrow and ask for Lorenzo if you are in the market for a vehicle. More

Best car buying experience I have ever had! Easy process and friendly staff all the way around. Easy process and friendly staff all the way around. More

Worked with Steven Young to purchase a new 2027 Kia Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We Telluride. He was excellent to work with and his communication skills are outstanding and the sales process was comfortable for everyone involved. We not only like the new Telluride but we are very pleased with the whole sales process. Thanks to Steven Young! More

I called ahead, car was brought to the front of the store. Sales associate, came out and within 10 minutes we were on a test drive. store. Sales associate, came out and within 10 minutes we were on a test drive. More

Levent made buying my first-ever brand new vehicle an amazing experience. He was friendly, knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. The entire amazing experience. He was friendly, knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. The entire process was smooth, stress-free, and better than I could have hoped for. I truly appreciate his patience and professionalism and would highly recommend him and this dealership to anyone looking for a new vehicle. Thanks again, Levent and Russ Darrow Kia! More

This was our first time at this dealership and our experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions experience was great. Everyone was friendly and helpful. Everette Buol met us at the door and was very nice and helped us answer all of our questions. He helped us from beginning to end and even helped us with details that we would not have noticed right away. We would recommend him and this location every time. More

Lorenzo (Sales) was very nice and quickly helped me find the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomp the car I wanted when I was short on time. I met with him 4 times for short periods of time (because that is all I ever had) and in the end we accomplished the goal of finding the right car for me More

Antonio was wonderful to work with, and I’m so glad I chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every question I had—even outside of normal business hours. What stood out most was how kind and helpful he was from start to finish. He made the experience easy and stress-free, never making me feel pressured, and always taking the time to explain things clearly. He even helped me uninstall some difficult car seats in the heat, which was above and beyond what I would ever expect from a salesperson. Even after the sale, Antonio has continued to answer questions and check in to make sure everything is going well. That level of customer service is rare and truly appreciated. He is hands down the best car salesperson I’ve ever worked with, and I would absolutely recommend him to anyone looking for a vehicle. More