Russ Darrow Kia of Waukesha

Found a minor leak (washer fluid tank) and advised/ordered parts for repair, nice! Good catch. advised/ordered parts for repair, nice! Good catch. More

Was willing to work with me to buy a car. The only con was that my dealer didn't really go through all the details of how to use features of the car The only con was that my dealer didn't really go through all the details of how to use features of the car More

Very helpful and worked with me to find the correct car and price. Could not be happier with the service from the entire team. and price. Could not be happier with the service from the entire team. More

We love the Russ Darrow Kia team. Dennis ha sold us another great car. Their finance department worked out a great deal including an excellent entended warranty package. Dennis ha sold us another great car. Their finance department worked out a great deal including an excellent entended warranty package. More

Seth was enjoyable to work with. He made the transaction seamless and everything was done in a timely fashion. I would definitely recommend him to anyone I know. He made the transaction seamless and everything was done in a timely fashion. I would definitely recommend him to anyone I know. More

Great experience! In and out in just under an hour for an oil change and tire rotation. Quick friendly service In and out in just under an hour for an oil change and tire rotation. Quick friendly service More

Excellent Job,this is my sixth car from Russ Darrow,thank you so much,I’m a happy Customer Darrow,thank you so much,I’m a happy Customer More

My after-sale follow-up experience has been terrible. I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that t I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that there were "allocation issues." I was assured the second key would be sent to me asap. Three years later, my lease is over, and I have now purchased the car, and I am still missing the promised second key. The truly frustrating part is the contrast in their communication. As my lease neared its end, I was receiving at least 3 phone calls a day trying to get me to trade in my car for a new one. I wish that same level of persistent follow-up to fulfilling what they owe me. One month ago when I went to check if they had renewed my lease, I mentioned my key again, and they said they would look into it. Apparently, that was just a lie. Since I didn't renew my lease and I already purchased the car they stopped being friendly. It is completely unacceptable to string a customer along for three years over a basic item that was part of the original deal. This shows a complete disregard for customer satisfaction once the sale is complete. More

Seths customer service is the best I’ve had. And I have been shopping for quite sometime. Before he met me he actually went out and made a video of the truck and told me about it. He followe And I have been shopping for quite sometime. Before he met me he actually went out and made a video of the truck and told me about it. He followed ip on everything I asked. When the sale was complete, he came out to the truck with me to show me how to set the equipment. I enjoyed working with him! My experience at Russ Darrow Kia was great. More

I had a great experience with my car rental without any issues. Great price and such a pleasure to deal with! issues. Great price and such a pleasure to deal with! More