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Russ Darrow Kia of Waukesha
Waukesha, WI
1,278 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future.
Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,278 reviews
April 15, 2024
We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the right vehicle and had it quickly brought in for us. They gave us a fair trade in value on our 2020 Kia to put towards our new 2024 Kia. I highly recommend others to bring their business Xavierat Kia of Waukesha!! More
by Bmorris
Helpful April 09, 2024
Friendly staff worked with me to find the vehicle that I really wanted. Took the time to explain everything to me and have checked back with me after my purchase. really wanted. Took the time to explain everything to me and have checked back with me after my purchase. More
by pdesimons
April 04, 2024
Friendly staff who took the time needed to inform us about the car and persisted in finding a car for us. about the car and persisted in finding a car for us. More
by Herman Grimm
April 03, 2024
Great experience, Great employees, got fone what needed to get done and I will definitely recommend Waukesha dealership to family and friends. to get done and I will definitely recommend Waukesha dealership to family and friends. More
by Jose Cruz
April 03, 2024
Katie was knowledgeable, she listened to my needs and found me exactly the car I needed. I would buy from her again. found me exactly the car I needed. I would buy from her again. More
by Carbuyer1
Employees Worked With
Other Employees :
Katie George
April 03, 2024
Gregg and Brandon are the best. Very helpful in meeting my price needs without pushing anything I don’t want or need. Brandon even showed up on his day off to help close the deal. G Very helpful in meeting my price needs without pushing anything I don’t want or need. Brandon even showed up on his day off to help close the deal. Gregg was more than patient and accommodating with all my indecisiveness. Charlie was great and very thorough with the paperwork. He even remembered a conversation we had from 3 years ago. Your staff is very customer focused. More
by munchf15
April 03, 2024
The buying experience with Katie was painless which hadn’t been my experience with other car seller. She is not only knowledgeable but takes time to listen to what you need and are looking for. I would hadn’t been my experience with other car seller. She is not only knowledgeable but takes time to listen to what you need and are looking for. I would buy from her again. More
by Carbuyer1
Employees Worked With
Other Employees :
Katie George
April 01, 2024
Both Brandon and Katie made this an enjoyable experience. Very knowledgeable and accommodating. I would highly recommend them. Very knowledgeable and accommodating. I would highly recommend them. More
by radejinak
March 30, 2024
When I walked in the door I was not met with some greasy car sales person. In fact just the opposite if you are looking for a kind friendly face look no further than Anna! She was so nice and helped me thro car sales person. In fact just the opposite if you are looking for a kind friendly face look no further than Anna! She was so nice and helped me through every step of the way. Anna was knowledgeable on the vehicles and was not pushy and anything she’s didn’t know she was quick to learn! I have been to many different dealerships and this one is top notch! Very friendly and willing to work with my wife and I. If you are looking to lease or buy a car I would highly recommend Russ Darrow Kia of Waukesha! They are not pushy or “sales oriented” they helped my wife stay within our budget and made the process simple and easy. Gil was super friendly and answered my questions. He then reached out to me personally the next day and made sure the vehicle was running smoothly and made sure I was still a “happy customer”. A huge thank you to Gil, Anna and everyone else that helped us! I will definitely be back! More
by asteinhauer0407
