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Russ Darrow Kia of Waukesha

Waukesha, WI

4.7
1,278 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2141 East Moreland Boulevard

Waukesha, WI

53186

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Showing 1,278 reviews

April 15, 2024

We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the More

by Bmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience! The team at Kia of Waukesha is thrilled to hear that Xavier went above and beyond to assist you. We're glad he could help you identify the key features for your next vehicle and quickly locate the right one for you. It's great to know that you received a fair trade-in value on your 2020 Kia towards your new 2024 Kia. We appreciate your high recommendation and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 09, 2024

Friendly staff worked with me to find the vehicle that I really wanted. Took the time to explain everything to me and have checked back with me after my purchase. More

by pdesimons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive experience! The team at Kia of Waukesha is delighted to hear that our friendly staff worked with you to find the vehicle you really wanted. We're glad they took the time to explain everything to you and followed up after your purchase. Your satisfaction is our priority, and we look forward to assisting you with any future needs. If you need anything, don't hesitate to reach out.

April 04, 2024

Friendly staff who took the time needed to inform us about the car and persisted in finding a car for us. More

by Herman Grimm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your wonderful review! The team at Kia of Waukesha is pleased to hear that our friendly staff took the time to inform you about the car and persisted in finding the right vehicle for you. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything in the future, don't hesitate to reach out.

April 03, 2024

Great experience, Great employees, got fone what needed to get done and I will definitely recommend Waukesha dealership to family and friends. More

by Jose Cruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie George
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your fantastic review! The team at Kia of Waukesha is thrilled to hear that you had a great experience with us. We appreciate your kind words about our employees and are glad we could get everything done for you. Your recommendation to family and friends means a lot to us. If you need anything in the future, don't hesitate to reach out.

April 03, 2024

Katie was knowledgeable, she listened to my needs and found me exactly the car I needed. I would buy from her again. More

by Carbuyer1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie George
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your great review! The team at Kia of Waukesha is delighted to hear that Katie was knowledgeable and attentive to your needs, helping you find exactly the car you needed. We appreciate your trust and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 03, 2024

Gregg and Brandon are the best. Very helpful in meeting my price needs without pushing anything I don’t want or need. Brandon even showed up on his day off to help close the deal. G More

by munchf15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Russ Darrow Kia of Waukesha responded

Thanks Munch!

Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for the fantastic review! The team at Kia of Waukesha is thrilled to hear that Gregg, Brandon, and Charlie provided you with such a positive experience. We are pleased that they met your price needs without any pressure and went above and beyond to assist you, even on their day off. It's wonderful to know that Gregg was patient and accommodating, and Charlie's thoroughness and attention to detail made a lasting impression. Our staff is dedicated to being customer-focused, and your feedback reinforces our commitment. If you need anything in the future, don't hesitate to reach out.

April 03, 2024

The buying experience with Katie was painless which hadn’t been my experience with other car seller. She is not only knowledgeable but takes time to listen to what you need and are looking for. I would More

by Carbuyer1
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie George
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive experience! The team at Kia of Waukesha is thrilled to hear that Katie made your buying experience painless. It's great to know that she was knowledgeable and took the time to listen to your needs. We appreciate your trust and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 02, 2024

I would definately return to Katie to purchase another vehicle, she was very patient and knowledgable. More

by jontrevo4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie George
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your great review! The team at Kia of Waukesha is delighted to hear that Katie's patience and knowledge made your car-buying experience positive. We appreciate your trust and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 01, 2024

Both Brandon and Katie made this an enjoyable experience. Very knowledgeable and accommodating. I would highly recommend them. More

by radejinak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie George
March 30, 2024

When I walked in the door I was not met with some greasy car sales person. In fact just the opposite if you are looking for a kind friendly face look no further than Anna! She was so nice and helped me thro More

by asteinhauer0407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Bacigalupo
5.0
This rating includes all reviews, with more weight given to recent reviews.