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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.6
1,496 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,496 reviews

June 30, 2025

I brought my car in without an appointment and they took care of me same day. More

by MLUTZ1863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

June 30, 2025

Always friendly very helpful. Great service on my car. Plus I like a free car wash More

by linda.skora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

June 29, 2025

Had an issue with my check engine light and had to go back many times but everyone I dealt with was very professional and wanted to get it figured out More

by tina.radloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

June 27, 2025

Service ladies were very polite and informative about my vehicle. Great service done by all More

by jaxthimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

June 27, 2025

As always, service and staff were great. Service was done on time, waiting area was clean and relaxing. More

by dfrisch29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

June 26, 2025

Bait and switch tactics, dennis played sympathy card on wife's sickness. Don't recommend More

by darcydd73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Cardinal
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2025 -

Russ Darrow Kia of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Brandon McGahee brandon.mcgahee@russdarrow.com

June 25, 2025

Always a good experience at Russ Darrow Kia. Greeted quickly and service was quick as well. More

by Ricker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

June 24, 2025

This will be the place I go to for all my future vehicles. I was really happy with how professional and knowledgeable Xavier and the manager Ben were. Even Charlie was very helpful and friendly with More

by EKOELBL3487
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

June 22, 2025

I originally called Russ Darrow Kia to discuss a 2025 Sportage I was intereated in getting. I spoke with Kain and he was very helpful and informative over the phone. I explained that we had a terrible ex More

by TTHOMAS22669
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

June 22, 2025

Great service again. I think it was Kayla that was helping me. She was great. More

by vickstr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

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