Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Waukesha
Waukesha, WI
1,554 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,554 reviews
August 19, 2025
They were very kind and knowledgeable, and were able to work within our budget to find the best car for us. work within our budget to find the best car for us. More
by Alex Martinez
Employees Worked With
Other Employees :
Brandon Hartwig
August 19, 2025
Great service. Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressi Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressing my needs. always very professional More
by mipurnell64
Verified CustomerEmployees Worked With
August 19, 2025
Very pleasant experience. The sales staff was very helpful without pushing. I will definitely consider buying my next car from them The sales staff was very helpful without pushing. I will definitely consider buying my next car from them More
by amkluz
August 19, 2025
Very knowledgeable and welcoming. Really enjoyed their help and professionalism. They made us feel comfortable with the process! Really enjoyed their help and professionalism. They made us feel comfortable with the process! More
by Renee.studinski
August 19, 2025
Wally was great, had a nice experience and liking my purchase. Thanks to the crew at Russ Darrow. purchase. Thanks to the crew at Russ Darrow. More
by jtspruce
August 19, 2025
My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie said it would be over $189 just to check it. When I asked, why didn’t they check it in when I took it in the first place she said that the technicians were probably not very experienced, “they’re just eighteen years old and just do oil changes”. I stated that I paid for more than an oil change which included inspections of my car. She replied., “ well they have to start somewhere” which seemed random and a bit disrespectful and then charge me almost $200 just for them to check it. I’ve been taking my car to Russ Darrow Kia in Waukesha for many years. The quality of service isn’t what it used to be and I’m not sure if I want to put the health of my car in the hands of this business anymore. I think I’ll need to look elsewhere. More
by elizabethaliza1
August 17, 2025
Oil was left on the floor of my vehicle and it should not be. Respect customers vehicles be. Respect customers vehicles More
by DECLINED3
Employees Worked With
August 17, 2025
Very helpful and Informative. Dennis was a pleasure to work with! I would highly recommend him!! Dennis was a pleasure to work with! I would highly recommend him!! More
by MELMEL_WI_22
August 16, 2025
Excellent and friendly service Service was great. Waiting area was great. Speed of service was great. Waiting area was great. Speed of service was great. More
by JSSTELZL
August 16, 2025
Everyone was very courteous & helpful with service & still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appre still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appreciated. More
by Meechi
