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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,820 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,820 reviews

June 18, 2026

Its amazing The experience was eye opening,mostly on the whole process of buying a car fresh off the lot More

by DEJUANBENT
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Jun 18, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing that purchasing your new Kia Sorento was both clear and enlightening. Gildardo enjoyed guiding you through each step. We appreciate your five-star rating. Jonathan Brown jonathan.brown@russdarrow.com

June 18, 2026

one man when I dropped my car off who was on the sale side was helpful. Everyone on the service side is cold and rude. I shouldn't be treated like a bother when I'm there for service !!! More

by BRITTANYSUCHLA
Recommend Dealer
No
Employees Worked With
Idk but one man when I dropped my car off who was on the sale side was helpful. Everyone on the service side is cold and rude
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Jun 21, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you, Brittany, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jonathan Brown jonathan.brown@russdarrow.com

June 17, 2026

Professional. Timely. Knowledgeable. Excellent service. Appreciate the renovation. Thank you to everyone who works at Russ Darrow More

by gail_hubbard
Recommend Dealer
Yes
Employees Worked With
Caleb
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Jun 18, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear that our team provided professional, timely and knowledgeable service for your Kia Sportage. We’re pleased the renovated service area enhanced your visit. We appreciate your feedback and look forward to serving you again. Jonathan Brown jonathan.brown@russdarrow.com

June 17, 2026

Etching and some kind of clear protection for $2500 is some kind of scam. The car sold itself, any other car I would have told them I don't want that crap. More

by MIKEFOX13
Recommend Dealer
No
Employees Worked With
Jeff and Jabbar
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Jun 21, 2026 -

Russ Darrow Kia of Waukesha responded

Mike, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jonathan Brown jonathan.brown@russdarrow.com

June 17, 2026

easy, friendly considerate, professional, helpful, willing to negotiate in an appropriate way, not condescending super More

by IAMDAS
Recommend Dealer
Yes
Employees Worked With
Juan
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Jun 17, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for noting how straightforward and respectful your service visit was for your Kia Telluride. We’re glad our team could be helpful and professional throughout. We appreciate you trusting us with your vehicle. Jonathan Brown jonathan.brown@russdarrow.com

June 16, 2026

Well informed saleswoman and smooth deal all around! She took the time to explain all of our questions! Great experience! More

by TEEZEESCHMEE
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Jun 16, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing the new Kia Sorento and taking the time to share your feedback. We’re pleased that Gildardo guided you through every question and ensured a seamless purchase process. We look forward to welcoming you back for any future assistance. Jonathan Brown jonathan.brown@russdarrow.com

June 15, 2026

Poor communication. Poor communication. Lack of follow up/response. Not happy with overall experience Poor communication. Lack of follow up/response. Not happy with over More

by Sydney.Kazmierczak
Recommend Dealer
No
Employees Worked With
Gildardo Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Jun 19, 2026 -

Russ Darrow Kia of Waukesha responded

Sydney, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jonathan Brown jonathan.brown@russdarrow.com

June 15, 2026

Not sure car was even inspected. And it definitely was not cleaned It was disappointing More

by KELLY.TACZALA
Recommend Dealer
No
Employees Worked With
Xavier and Jeff
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Jun 19, 2026 -

Russ Darrow Kia of Waukesha responded

Kelly, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jonathan Brown jonathan.brown@russdarrow.com

June 15, 2026

Jeff was a good guy. Xavier helped too. Was NOT impressed with cleaning of the vehicle More

by KELLY.TACZALA
Recommend Dealer
No
Employees Worked With
Gildardo Esquivel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Jun 19, 2026 -

Russ Darrow Kia of Waukesha responded

Kelly, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

June 15, 2026

Fast and easy It was very easy and I was greeted by A very nice man and shown where the service department was now More

by RAVINS50
Recommend Dealer
Yes
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Jun 15, 2026 -

Russ Darrow Kia of Waukesha responded

We’re pleased to hear the service process was straightforward and that our team member made you feel welcome upon arrival. Thank you for choosing us for your Kia Forte’s service and for sharing your experience. Jonathan Brown jonathan.brown@russdarrow.com

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