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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,812 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,812 reviews

June 15, 2026

Jeff was a good guy. Xavier helped too. Was NOT impressed with cleaning of the vehicle More

by KELLY.TACZALA
Recommend Dealer
No
Employees Worked With
Gildardo Esquivel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Jun 19, 2026 -

Russ Darrow Kia of Waukesha responded

Kelly, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

June 15, 2026

Fast and easy It was very easy and I was greeted by A very nice man and shown where the service department was now More

by RAVINS50
Recommend Dealer
Yes
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Jun 15, 2026 -

Russ Darrow Kia of Waukesha responded

We’re pleased to hear the service process was straightforward and that our team member made you feel welcome upon arrival. Thank you for choosing us for your Kia Forte’s service and for sharing your experience. Jonathan Brown jonathan.brown@russdarrow.com

June 13, 2026

Everyone especially Tony were great to work with Tony was a very kind salesman. He was very helpful and answered all my questions very well More

by Redhead0696
Recommend Dealer
Yes
Employees Worked With
Tony
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Jun 13, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing the new Kia Sorento Hybrid. We’re glad our team answered all your questions and made the process smooth. Enjoy driving your Sorento and let us know if you need anything else. Jonathan Brown jonathan.brown@russdarrow.com

June 09, 2026

Excellent service. Was faster than the quoted hour. Was a little disappointed with not getting a car wash. But do to remodeling.. I understand. More

by BOWIEDONTE25
Recommend Dealer
Yes
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Jun 09, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating and for trusting us with your Kia service. We’re glad we could complete the work sooner than expected. We appreciate your patience about the car wash delay during our remodeling. Jonathan Brown jonathan.brown@russdarrow.com

June 08, 2026

Engine cover was not replaced properly. Hanging loose on front end needs to be fixed. It took almost 2 hours for an oil change. Seems like a long time for an appointment for an oil change More

by dchernick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please feel free to contact us directly. Jonathan Brown jonathan.brown@russdarrow.com

June 07, 2026

All was good until I saw the finalized contract I was charged a 6000 service contract that was neither explained or asked for More

by MADCITYMAN63
Recommend Dealer
No
Employees Worked With
Lea
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Jun 12, 2026 -

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

June 07, 2026

Very helpful, and organized. All the staff was very friendly, there was no pressure from anyone to make the sale. More

by DLUNGER0
Recommend Dealer
Yes
Employees Worked With
Wally Tom
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Jun 07, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your kind words. We’re glad our team’s helpful and organized approach made your Mazda purchase feel pressure-free. We appreciate you choosing us and hope you’re enjoying every drive. Jonathan Brown jonathan.brown@russdarrow.com

June 07, 2026

Melissa was not the person I ended up meeting in person but Lea instead. Being new to the field she did a pretty good job. Was not pushy but helpful in getting me into a vehicle I was comfortable with More

by HEIDIKHSE
Recommend Dealer
Yes
Employees Worked With
Melissa Otapa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Otapa
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Jun 09, 2026 -

Russ Darrow Kia of Waukesha responded

Heidi, thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad Lea was able to help, and we hope to see you again! Jonathan Brown jonathan.brown@russdarrow.com

June 04, 2026

Nice new waiting area, staff was great. I wish there was a way to make the oil change faster. More

by RKWALKER86
Recommend Dealer
Yes
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Jun 05, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating and for highlighting our new waiting area and attentive staff during your Kia service. We appreciate the suggestion on speeding up the oil change service. We’ll pass this to our service team to explore ways to streamline the process. Jonathan Brown jonathan.brown@russdarrow.com

June 04, 2026

Treated great, and all my questions were answered Very professional experience and friendly and helpful employees More

by FALKRANDALL8
Recommend Dealer
Yes
Employees Worked With
Ashley Fontes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Fontes
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Jun 09, 2026 -

Russ Darrow Kia of Waukesha responded

Randall, thank you for sharing your experience with us! We're happy to hear it went well working with Ashley and truly appreciate your feedback. Jonathan Brown jonathan.brown@russdarrow.com

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