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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,941 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,941 reviews

November 05, 2026

Quick easy and great work! Quick process, easy seamless setup, and the work was great! More

by 98SIMSD
Recommend Dealer
Yes
Employees Worked With
Sarena
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Nov 05, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're pleased the setup felt effortless and you were happy with both the efficiency and quality of the service on your Kia K4. Thank you for the five-star rating! Matt Kiscellus matt.kiscellus@russdarrow.com

November 04, 2026

They didn't wash my car Put air in my tires Check my tires Wash car More

by ANGIET420
Recommend Dealer
No
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Nov 07, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

November 03, 2026

Fast and courteous Liked that they kept me informed of what was going on with the vehicle More

by KELLYJOHUNTER
Recommend Dealer
Yes
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Nov 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Knowing you felt well informed during service on your Kia Carnival Hybrid means a lot to our team. We're also glad you enjoyed the prompt, considerate care. Matt Kiscellus matt.kiscellus@russdarrow.com

October 31, 2026

Quick efficient and transparent I appreciate the way the issue was handled and how quickly it was resolved More

by Chris D
Recommend Dealer
Yes
Employees Worked With
Sarena
Print
Oct 31, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased the issue with your Kia Telluride was resolved promptly and that our service team handled it with clarity and efficiency. Matt Kiscellus matt.kiscellus@russdarrow.com

October 27, 2026

I made an appointment and when I arrived they said it would take one hour. They eventually said it was done after an hour and 45 mins and did not say anything about why it had been delayed. More

by eliseroudebush
Recommend Dealer
Yes
Employees Worked With
service
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Oct 28, 2026 -

Russ Darrow Kia of Wauwatosa responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

October 27, 2026

Kenney and everyone was great. They made the process extremely easy and worked quickly when I was in a time crunch. Fair financing and friendly service. More

by Kelcough
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenney Crump
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Oct 27, 2026 -

Russ Darrow Kia of Wauwatosa responded

Kenney and our team were happy to help with your new Kia Telluride purchase when time was tight. We're glad the process felt effortless and you enjoyed the welcoming service. Matt Kiscellus matt.kiscellus@russdarrow.com

October 25, 2026

Ryan made it painless. Zero pressure, very easy to work with. It was a great experience More

by Chris
Recommend Dealer
Yes
Employees Worked With
Ryan Schroeder
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Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

October 25, 2026

Courteous people. This was the 15,000 mile service. The waiting room and entire dealership was clean and neat. More

by JUDYJUNGEN
Recommend Dealer
Yes
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Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

October 24, 2026

Fair, reliable and got the job done quickly. I was able to feel safe and drive my car again quickly. More

by wickerkk
Recommend Dealer
Yes
Print
Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

October 23, 2026

I went in for the software update but did not know you would also check air filters, lights and tires. You were very thorough. More

by tergerson
Recommend Dealer
Yes
Employees Worked With
Serena
Print
Oct 23, 2026 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

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