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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,890 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,890 reviews

June 30, 2026

Accommodated a weekend appointment with short notice and provided the services in a timely manner More

by MAMA4TORI
Recommend Dealer
Yes
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Jun 30, 2026 -

Russ Darrow Kia of Wauwatosa responded

Delighted to hear we could fit you in on short notice and complete your Kia Seltos service quickly. We understand how important it is to have your vehicle ready when you need it. We look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

June 28, 2026

Every time I have appt the guys are very respectful! I plan on staying with Kia Russ Darrow. More

by PATCOGIC
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Jun 29, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

June 28, 2026

Very professional Every time . I come in for service it's very joyful!! I will continue to be a proud customer. More

by PATCOGIC
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Jun 28, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing how professional and enjoyable your Kia service visits have been. Athanasios and our team appreciate your loyalty and look forward to serving you again. Matt Kiscellus matt.kiscellus@russdarrow.com

June 27, 2026

I am happy with the service I have received from the dealership and especially from T! More

by LISAANNIDZIKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased to hear you’re happy with your Kia Sedona service. Thank you for highlighting Athanasios’ efforts. We appreciate your feedback and look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

June 24, 2026

Service to my vehicle was great and complete in a timely manner. Thank you so much More

by CAMCGRAW1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christofer
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Jun 24, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re delighted to hear your Kia EV6 received prompt, thorough service. Ajmal will be glad to know you were pleased with the efficient turnaround. Thank you for choosing us and we look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

June 23, 2026

I asked for invoice and service detail to be sent to me with no response More

by Susansmith68
Recommend Dealer
No
Employees Worked With
Idk! I never got an invoice
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Jun 27, 2026 -

Russ Darrow Kia of Wauwatosa responded

Susan, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

June 23, 2026

Kenny is a great car dealer he is very helpful and did everything he could to get me approved thank you. More

by Jeremy Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the five-star rating. We’re glad Kenney could help secure your approval and guide you through purchasing your new Kia Sportage. Enjoy the road ahead! Matt Kiscellus matt.kiscellus@russdarrow.com

Jun 23, 2026 -

Jeremy Johnson responded

Thank you all the help

June 22, 2026

The closing process was too slow. I drove in expecting to pay and drive out, not sit around for over 2 hours More

by Uwjohnltc
Recommend Dealer
No
Employees Worked With
Marquavis Maddox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquavis Maddox
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Jun 26, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

June 21, 2026

Great, love live video of the service being done I recommend most dealerships to do the same More

by DREAMSINTOREALITYLLC
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
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Jun 21, 2026 -

Russ Darrow Kia of Wauwatosa responded

Delighted to hear you enjoyed the live video updates during your GMC Terrain service. Sarena and our service team appreciate you recommending this approach to other dealerships. We hope to assist you again soon. Matt Kiscellus matt.kiscellus@russdarrow.com

June 20, 2026

Integrity. ..my number 1 concern. Came in for an oil change, which was poorly executed; Failure to top off all fluids; I returned within hours, due to temperatur More

by Kimberly4226
Recommend Dealer
No
Employees Worked With
Christopher
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Jun 24, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback, Kimberly. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

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