Russ Darrow Kia of Wauwatosa

Terrible customer service. Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local to where I live and did not coordinate the repairs. Did not explain anything. Did not provide me with the inspection report. Unprofessional. No communication. Awful experience. More

Making the appointment was easy with a pleasant person who answered the phone. Pleasantly surprised the work would not take long so did not use shuttle service. Car was washed. who answered the phone. Pleasantly surprised the work would not take long so did not use shuttle service. Car was washed. More

T is outstanding Pleasure to deal with I have nothing but positive things to say about him and he deserves a bonus. positive things to say about him and he deserves a bonus. More

This was our first visit with our car after our purchase. We were extremely disappointed. We had oil change (which was free) and tire rotation. Cost was $34.99 and because my wife used her card it was $43.99 We were extremely disappointed. We had oil change (which was free) and tire rotation. Cost was $34.99 and because my wife used her card it was $43.99. That is ridiculous. Also she asked about the warranty on our car and the person she talked to had no information he could give her or guide her to someone that could. This was not a good experience. More

I had a very positive experience with the dealership. The staff was professional, knowledgeable, and easy to work with throughout the entire process. They answered all my questions, were transparent abou The staff was professional, knowledgeable, and easy to work with throughout the entire process. They answered all my questions, were transparent about pricing, and made the purchase experience smooth and hassle-free. I would recommend this dealership to others looking for a new vehicle. More

Access to other Russ Darrow dealers cars is poor at best. Closing is poor even with a cash payment Closing is poor even with a cash payment More

Dealership made sure I was taken care of and helped me with all my needs including Brianna who accomplished all our goals with purchasing new vehicles. It's always a great pleasure to come to the Wauwatos with all my needs including Brianna who accomplished all our goals with purchasing new vehicles. It's always a great pleasure to come to the Wauwatosa location it's truly like family! More

They did not wash my car. They did offer at the end, but I would’ve assumed if you walk your Customer out that the car is ready to go. Also, there was grease on my passenger s They did offer at the end, but I would’ve assumed if you walk your Customer out that the car is ready to go. Also, there was grease on my passenger seat or oil on my passenger seat. More

I called because my Kia Optima bought from Russ Darrow had the steering column broken during an attempted theft. I had a mechanic friend tell me that the dealership would fix it for free. Sarena was compl had the steering column broken during an attempted theft. I had a mechanic friend tell me that the dealership would fix it for free. Sarena was completely rude to me and blamed me because Kia has an update to fix the issue with lack of security. Nobody ever told me about this update. More

Great and friendly customer service, very clean dealership. When we arrive the vehicle was ready, and we were greeted immediately. All our questions were and answered. Highly recommend dealership. When we arrive the vehicle was ready, and we were greeted immediately. All our questions were and answered. Highly recommend More