Russ Darrow Kia of Wauwatosa

They were professional at check in and check out and worked on my car efficiently. I like the video that shows what they checked on my car. The staff seemed to have a friendly vibe with each other which worked on my car efficiently. I like the video that shows what they checked on my car. The staff seemed to have a friendly vibe with each other which was nice to see. More

I feel he went above and beyond to meet my needs and the needs of my family, while still being fair to the dealership needs of my family, while still being fair to the dealership More

The team at Russ Darrow Kia of Wauwatosa went above and beyond for me and my family! Thank you to Mat, Rigo, Jeffery and also MJ for getting us out of a bad situation and putting my family in great hands y beyond for me and my family! Thank you to Mat, Rigo, Jeffery and also MJ for getting us out of a bad situation and putting my family in great hands you all are the best! More

It was good. No I don't want to add any more words No more words No I don't want to add any more words No more words More

Terrible customer service. Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local to where I live and did not coordinate the repairs. Did not explain anything. Did not provide me with the inspection report. Unprofessional. No communication. Awful experience. More

Making the appointment was easy with a pleasant person who answered the phone. Pleasantly surprised the work would not take long so did not use shuttle service. Car was washed. who answered the phone. Pleasantly surprised the work would not take long so did not use shuttle service. Car was washed. More

T is outstanding Pleasure to deal with I have nothing but positive things to say about him and he deserves a bonus. positive things to say about him and he deserves a bonus. More

This was our first visit with our car after our purchase. We were extremely disappointed. We had oil change (which was free) and tire rotation. Cost was $34.99 and because my wife used her card it was $43.99 We were extremely disappointed. We had oil change (which was free) and tire rotation. Cost was $34.99 and because my wife used her card it was $43.99. That is ridiculous. Also she asked about the warranty on our car and the person she talked to had no information he could give her or guide her to someone that could. This was not a good experience. More

I had a very positive experience with the dealership. The staff was professional, knowledgeable, and easy to work with throughout the entire process. They answered all my questions, were transparent abou The staff was professional, knowledgeable, and easy to work with throughout the entire process. They answered all my questions, were transparent about pricing, and made the purchase experience smooth and hassle-free. I would recommend this dealership to others looking for a new vehicle. More

Access to other Russ Darrow dealers cars is poor at best. Closing is poor even with a cash payment Closing is poor even with a cash payment More