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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.4
1,653 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,653 reviews

November 06, 2025

Outstanding service Kenny crump is awesome. Service was fast and efficient. Thank you so very much. More

by teri.whitworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

November 05, 2025

Very plain and they don't look happy in their job and couldn't answer a mechanical question More

by CUSIMANOANTHONY
Recommend Dealer
No
Employees Worked With
Serena
Nov 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, Anthony, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

November 04, 2025

First of all I want to say my buying experience was fantastic and I would definitely purchase again. My issue is my car horn has not worked in over 5 months and my truck also. I have contacted the serv More

by Onejesusnot3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your service visits didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

November 04, 2025

I had a wonderful experience, Ken is amazing and got me into a new car right away. I would never go anywhere else to get a car , thank you , More

by willowkeykos79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

November 02, 2025

Great customer relations. Had a long wait on finance but I learned they were down a person. Everyone was friendly and helpful. Joe was amazing! More

by SARAHLYNN4839
Recommend Dealer
Yes
Employees Worked With
Joe Towers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Towers
Nov 02, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

November 01, 2025

It was great, clean, and they are willing to work with you to get your car! More

by Kntlrd3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2025 -

Russ Darrow Kia of Wauwatosa responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

November 01, 2025

Great Great he was patience, nice and made the experience great and made it happen More

by Kntlrd3
Recommend Dealer
Yes
Employees Worked With
Kenny crump
Nov 01, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

November 01, 2025

Very helpful in answering questions and understanding the process. Welcoming atmosphere that values you as a person and not just another customer. More

by JEREMYSTUDZINSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much, Jeremy, for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

October 30, 2025

Rigo was very knowledgeable and answered all my questions. I felt confident working with him and would recommend him to anyone looking to purchase a vehicle. More

by Fpep_011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

October 29, 2025

Great customer service Everyone one listened and followed threw on the work I needed accomplished! More

by DCATS17
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was excellent
Oct 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

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