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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,390 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,390 reviews

April 08, 2021

I’ll never go to any other dealership again I love this place I love the people. Thank you for everything! You guys make getting a new car easy! More

by sleepymonkey53214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Britt! Thank you for this wonderful review. We will be sure to let Valencia and Steve know of your satisfaction. It was such a pleasure to help you upgrade to your beautiful new vehicle and so glad it was such an easy process. We appreciate your time and business. Very happy to have you as a part of the family here at Tosa Kia :)

April 07, 2021

Jerome was very nice when I first walked into the dealer he greeted me customer service on point him and his team did whatever they could do to get me in a vehicle and I am very pleased and satisfied go se More

by judebrittney89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith, Jerome Smith
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Judebrittney! Thank you for this lovely review. We will be sure to let Jerome and the team know of your satisfaction. It is always a pleasure when we are able to explore all options and find the right fit for the right person :) Glad to have you as a part of this family at Tosa Kia!

April 04, 2021

PERFECTION! My 2021 Seltos is amazing but what was even greater was the amount of enthusiasm and attention to detail provided by Mitchell! The process was stress free and I enjoyed every second of it! Than More

by mariafaithfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Darrow
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Maria! Thank you for this wonderful review. We will be sure to let Mitch and Steve know of your satisfaction. It was a pleasure helping you upgrade to your new vehicle and it is always satisfying when the process is stress free :) Your business is appreciated. We are very glad to have you as a part of the family here at Tosa Kia !

March 31, 2021

My family and I were so impressed with this Kia Dealership that we went back and leased another car. Thank you Jerome. And thank you Steve for making us feel at home. We love our Kia’s! More

by andibri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Smith
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Brian! Thank you for this lovely review. We are so glad to have made such a great impression! We will make sure Jerome. Steve, and James know of your satisfactionx2 :) Our goal is to make every customer feel as at home as your family was able to. Your business is appreciated. Many thanks to you and your family for being a part of the Tosa Kia family!

March 30, 2021

V worked with me for 3 or 4 hours and answered all 300 of my questions open and honestly. Ask for Valencia, she’s the best! More

by mariah_washington93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Mariah! Thank you for this wonderful review. We will be sure to let Valencia know of your satisfaction. It was a pleasure helping you upgrade into your new vehicle and none of that would be possible without that focus on communication. We are always so pleased when we can get the perfect vehicle based on the individual's needs. Your time and business is appreciated. Happy to have you as a part of the Tosa Kia family :)

March 30, 2021

Even though there is a long wait when purchasing a vehicle it was all worth it for me. Very friendly staff and very clean environment. I love love love my car. More

by JFlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Minley, Kumasi Allen, Gaétano “Rio” Dacquisto
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello JFlo! Thank you for this review. We will be sure to let Kumasi, Rio, Steve, and Kevin know of your satisfaction. Although none of us want a long wait, we are glad that you were able to experience our clean environment and friendly staff, but most of all: That it was worth it!! We appreciate your business. So glad to have you as a part of the family here at Tosa Kia :)

March 30, 2021

Jerome was a pleasure to work with.The whole team at Jerome was a pleasure to work with. The whole team at this dealership were so kind and great to work with. The crew treat you like part of their fam More

by andibri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kumasi Allen, Jerome Smith
Report | Print
Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Rahlf Family! Thank you for this fantastic review. We will be sure to let Jerome, Kumasi, Steve, and James know of your satisfaction. Trying to put our best foot forward and show our gratitude towards our Kia Family members, it was a pleasure helping your crew find the right fit. We appreciate your time and business. Happy to have you and your family as a part of our family at Tosa Kia.

March 30, 2021

It was a long day, but totally worth it. Lots of attention to detail and friendly professionalism from the staff. Will shop fo vehicles here again. More

by Kris&Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Kris&Chris! Thank you for this wonderful review. We will be sure to let Brianna and Steve know of your satisfaction. It is true that good things can take time, but we are certainly glad that the end result was worth it :) We appreciate your business. Happy to have you as a part of the Tosa Kia family!

March 28, 2021

Thanks to Mitch, Rio and the Russ Darrow Kia of Wauwatosa crew for working after hours. My Wife and I got our Telluride EX. 5 star Service and SUV! We’re so happy and thankful for their hard work! More

by Pyang354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon, Gaétano “Rio” Dacquisto, Mitch Darrow
Report | Print
Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Mr. Yang! Thank you for this fantastic review. We appreciate your time and are thankful for your business as well. We will be sure to let Mitch, Rio, and Shannon know of your satisfaction. It was a pleasure to burn the midnight oil to help you both upgrade into your gorgeous new vehicle :) Happy to have you both as a part of the Tosa Kia family!

March 28, 2021

Fantastic customer service! I was greeted by the service staff person before I even got out of the car. Quick service. Bonus car wash is a nice touch. More

by lori.wagnitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie (???)
Report | Print
Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Lori! Thank you for this review. We will be sure to let Maddie know of your satisfaction. We certainly try to keep our Service appointments running as quickly and thoroughly as possible - glad you were able to experience that :) Happy to have you as a part of the family here at Tosa Kia!

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