Russ Darrow Kia of Wauwatosa

Incompetence This entire dealership was unorganized. The salesperson, Tionne, gave statements that were contradicted by the manager, Steve. I had an appointment to This entire dealership was unorganized. The salesperson, Tionne, gave statements that were contradicted by the manager, Steve. I had an appointment to see a car, and the salesperson arrived late. No one else offered to help us. They put the wrong VIN on the sales and title paperwork. This was discovered by myself, not the dealer. We had to go back to the dealer the next day to correct he vehicle registration. We were told the service manager would speak to us about future service needs, and that never happened. Would never buy from them again. More

3rd time leasing 3rd time leasing with Kia and still loving it! What an amazing staff that helped me pick out a car that I absolutely love. Thank you Mike and Rio for 3rd time leasing with Kia and still loving it! What an amazing staff that helped me pick out a car that I absolutely love. Thank you Mike and Rio for helping pick out a great car and working with me. Turly happy!! More

Accommodating and helpful staff I was in a bind, my old car broke down and they were able get me financed and in a car quickly! The guys made me feel comfortable with my purchase a I was in a bind, my old car broke down and they were able get me financed and in a car quickly! The guys made me feel comfortable with my purchase and were very helpful in accommodating my needs. More

love you guys We always have the best experience at Russ Darrow. That's why we keep coming back. We are now in our 3Rd Soul and counting. We always have the best experience at Russ Darrow. That's why we keep coming back. We are now in our 3Rd Soul and counting. More

Very nice ..professional..and helpful Dealer was very helpful and he made me feel very comfortable with my purchase. Great experience and overall a good experience. Thank you Russ Darrow Dealer was very helpful and he made me feel very comfortable with my purchase. Great experience and overall a good experience. Thank you Russ Darrow More

Rio and Mike are Amazing I just leased my second Kia Soul in Hyper Orange! Im so happy, They always treat me like family and I can't wait to xone in again when my lease is up! I just leased my second Kia Soul in Hyper Orange! Im so happy, They always treat me like family and I can't wait to xone in again when my lease is up! The cars just keep getting so much better. More

Nice experience all around. Mike was extremely helpful and made this new lease easy. I have been a long time customer and really like th it s dealership. Thanks for making my ass Mike was extremely helpful and made this new lease easy. I have been a long time customer and really like th it s dealership. Thanks for making my association with you easy and less stressful. More

Great customer service From the beginning to the end everyone was awesome. Mr Duds and the entire team and great. Lavora has been truly great . Her and Mr Duda are a great t From the beginning to the end everyone was awesome. Mr Duds and the entire team and great. Lavora has been truly great . Her and Mr Duda are a great team. More

Great customer service Mike was very helpful and patient with me. He helped to keep my payment where I need it to be. Thanks Michael Duda, Mr Perkins, & Steven Garner! Mike was very helpful and patient with me. He helped to keep my payment where I need it to be. Thanks Michael Duda, Mr Perkins, & Steven Garner! More

These guys are awesome Was a little skeptical at first, the salesman Michael was fantastic. Steve was fantastic also - had worked with Steve at Ernie Von S. Still the same Was a little skeptical at first, the salesman Michael was fantastic. Steve was fantastic also - had worked with Steve at Ernie Von S. Still the same friendly personal person. Great team of people! More