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Russ Darrow Mazda of Greenfield

Greenfield, WI

4.5
988 Reviews
Russ Darrow Mazda of Greenfield, located in Greenfield, WI, is your premier destination for new and pre-owned Mazda vehicles. With a wide selection of Mazdas, including sedans, SUVs, and crossovers, we provide options for every type of driver. Our expert team is committed to offering a hassle-free car-buying experience and exceptional customer service. All our pre-owned vehicles undergo a detailed inspection to ensure reliability and quality. Visit Russ Darrow Mazda of Greenfield today for the best selection, competitive pricing, and professional service!
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3520 S 108th St

Greenfield, WI

53228

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Showing 988 reviews

March 24, 2026

Wait time was acceptable. I was well informed of the work progress by the employees. More

by JIMK332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know their na
Mar 24, 2026 -

Russ Darrow Mazda of Greenfield responded

Thank you for sharing your experience with your Mazda CX-30 service. We’re glad the wait time was reasonable and that our team kept you updated throughout the process. We appreciate you choosing us for your service needs and hope to see you again soon. Nick Saidai nick.saidai@russdarrow.com

March 18, 2026

Great customer service. Excellent finance personnel, Gus was awesome!! Although Alfredo, the salesman, was handling multiple buyers at once....he checked on me frequently an More

by CCVANBEEK2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Palomares Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2026 -

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that Gustavo provided excellent guidance in finance and Alfredo kept you informed even with a busy showroom. We’re delighted you’re enjoying your used Mazda CX-30. Please let us know if you have any questions about your new vehicle. Nick Saidai nick.saidai@russdarrow.com

March 15, 2026

Very friendly and clean. Easily accessible entrance for the maintenance area. Waiting area had a variety of snacks which was nice. More

by KAITLYNN.TAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2026 -

Russ Darrow Mazda of Greenfield responded

Thank you for the five-star rating. We’re glad our friendly atmosphere, clean maintenance area, and easily accessible entrance made your Mazda service convenient, and that you enjoyed the snack selection. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

March 14, 2026

I genuinely don't feel like this dealership respects their customers time at all I won't be coming back once my free oil changes are used up from purchasing my car More

by MATTHEW_GORSKI
Recommend Dealer
No
Mar 20, 2026 -

Russ Darrow Mazda of Greenfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Matthew. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

Mar 20, 2026 -

Russ Darrow Mazda of Greenfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Matthew. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

March 13, 2026

Matt was a very wonderful worker. He made sure that my car got taken care of and made sure that I was happy. More

by tweed1974_2009
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 13, 2026 -

Russ Darrow Mazda of Greenfield responded

We’re delighted to hear our service team took great care of your Cadillac XT5 and made sure you were happy. Thanks for the five-star rating, and we look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

March 09, 2026

In the video it was recommended we change the air filter, but I didn't get a chance to finish viewing the video until after we checked out. No one asked us if we would like it changed, but in the video it sa More

by DOTTIE.TAYLOR.13
Recommend Dealer
No
Mar 13, 2026 -

Russ Darrow Mazda of Greenfield responded

Thank you for this feedback, Dottie. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Saidai nick.saidai@russdarrow.com

Mar 13, 2026 -

Russ Darrow Mazda of Greenfield responded

Thank you for this feedback, Dottie. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Saidai nick.saidai@russdarrow.com

March 04, 2026

Very good customer service and good work done on my car. Thank you very much. More

by A_ZARDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Russ Darrow Mazda of Greenfield responded

Maxwell is glad we could provide attentive customer service and quality work on your Mazda6. Thank you for letting us know how we did. We appreciate your trust in our team. Nick Saidai nick.saidai@russdarrow.com

March 02, 2026

Jed was easygoing, no hard sales tactics. This was probably the easiest transaction I’ve had at a dealership. More

by MIKE-POTTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jed Vandenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2026 -

Russ Darrow Mazda of Greenfield responded

It’s great to hear Jed’s easygoing approach made everything straightforward. Thank you for choosing a used Mazda. We hope you’re enjoying the smooth ride and reliable performance. Nick Saidai nick.saidai@russdarrow.com

March 01, 2026

Has always been a great dealer ship. Always getting reminders for service, pleasant staff and great service More

by Lazib Ismail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Papelbon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2026 -

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that our reminders and friendly team have made each visit a positive experience. Thank you for trusting us with your service needs, and we look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

March 01, 2026

Jed was very helpful and knowledgeable. Jed and the team were very helpful polite and knowledgeable. Would definitely buy my next car here More

by RICH5664
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jed Vandenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2026 -

Russ Darrow Mazda of Greenfield responded

We’re delighted Jed and our team provided polite, knowledgeable support. Thank you for choosing us for your new Mazda CX-5. We look forward to assisting you with your next vehicle purchase. Nick Saidai nick.saidai@russdarrow.com

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