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Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.7
67 Reviews

Dealership Experience

1 yr

Industry Experience

15 yrs

4.7

67 Reviews

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67 Reviews of Matt Papelbon

April 23, 2026

Dealership Rating
Employee Rating

Service replaced sunroof. May have not fully replaced wheel well. Want to have it looked at during oil change. One screw missing. More

by JASONKOLLWELTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Apr 25, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for your feedback, Jason. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

April 17, 2026

Dealership Rating
Employee Rating

Pleasant staff, on time, video of my car insides is nice to see. Nice car wash. Reasonable More

by ROSEMOON7269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Apr 17, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear the staff was punctual and the inspection video was helpful. We’re glad the car wash left your Mazda looking sharp and you found our pricing reasonable. Thank you for trusting us with your service needs. Nick Saidai nick.saidai@russdarrow.com

April 11, 2026

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Employee Rating

A solid sales experience. Salesman was friendly and helpful. Finance person was personable and thorough. More

by PAULSOCZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Palomares Jr., Jeanne Holtz

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Apr 11, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for sharing your thoughts on your Mazda sales experience. It’s great to know our sales and finance teams delivered friendly and thorough service, and we look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

April 04, 2026

Dealership Rating
Employee Rating

Very friendly and professional. The people in in the service area were really awesome. No issues here. More

by sherrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Apr 04, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to know our service team was friendly and professional when handling your Mazda CX-5. We’re glad everything went smoothly with no issues. We look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

March 29, 2026

Dealership Rating
Employee Rating

The service person I worked with did a great job. All servi e requested was satisfactorily co.pletrd. More

by LUECKJUDITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Mar 29, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear our service team delivered great work on your Mazda3. We’re glad we could complete all the requested maintenance. Feel free to reach out if you need any further assistance. Nick Saidai nick.saidai@russdarrow.com

March 28, 2026

Dealership Rating
Employee Rating

I did not like the service. Plus it took to long just to program a key fob More

by LATASHA.WILLIAMS
Recommend Dealer
No

Other Employees Tagged: Joe Obernberger , Rio

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Apr 02, 2026

Russ Darrow Mazda of Greenfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Latasha, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Saidai nick.saidai@russdarrow.com

Apr 02, 2026

Russ Darrow Mazda of Greenfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Latasha, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Saidai nick.saidai@russdarrow.com

March 27, 2026

Dealership Rating
Employee Rating

Everyone was friendly. Oil change was done quickly which was much appreciated. Service tech let me know everything checked out good about my car. Got a car wash too. More

by JSTURMBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Mar 27, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear our friendly team completed your oil change quickly and you enjoyed the car wash on your Mazda CX-5. We’re pleased our technicians could confirm everything checked out well. Thanks for trusting us with your vehicle. Nick Saidai nick.saidai@russdarrow.com

March 24, 2026

Dealership Rating
Employee Rating

Wait time was acceptable. I was well informed of the work progress by the employees. More

by JIMK332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't know their na

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Mar 24, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for sharing your experience with your Mazda CX-30 service. We’re glad the wait time was reasonable and that our team kept you updated throughout the process. We appreciate you choosing us for your service needs and hope to see you again soon. Nick Saidai nick.saidai@russdarrow.com

March 15, 2026

Dealership Rating
Employee Rating

Very friendly and clean. Easily accessible entrance for the maintenance area. Waiting area had a variety of snacks which was nice. More

by KAITLYNN.TAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for the five-star rating. We’re glad our friendly atmosphere, clean maintenance area, and easily accessible entrance made your Mazda service convenient, and that you enjoyed the snack selection. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

March 01, 2026

Dealership Rating
Employee Rating

Has always been a great dealer ship. Always getting reminders for service, pleasant staff and great service More

by Lazib Ismail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Mar 01, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that our reminders and friendly team have made each visit a positive experience. Thank you for trusting us with your service needs, and we look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

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