Russ Darrow Mazda of Greenfield

Very friendly and helpful. Answered all our questions. This is our second car we purchased from Russ Darrow. Answered all our questions. This is our second car we purchased from Russ Darrow. More

They go above and beyond in service. When it was time to pick up my car it was parked in a very tight icy area. A woman service provider happened to see me and my issue and ran to my a When it was time to pick up my car it was parked in a very tight icy area. A woman service provider happened to see me and my issue and ran to my assistance. She climbed the icy bank and moved up my car for me. More

⭐⭐⭐⭐⭐ Adam and Jason were both amazing throughout my new car purchase. Jason even came in on his day off to make sure my car was delivered to me, which truly meant a lot and shows the level of care he has f car purchase. Jason even came in on his day off to make sure my car was delivered to me, which truly meant a lot and shows the level of care he has for his customers. Gus, the finance manager, was great as well he wasn’t pushy at all and made sure I got the best deal possible. Jason, I truly appreciate you coming in on your day off and providing such excellent service. Overall, an outstanding experience from start to finish. Highly recommend! More

Great Really great really great greatest ? ? ?? ?? ?? ?? ?? ?? Great Greatest ? ?? ?? ?? ?? ?? ?? Great Greatest More

I just moved here from out of state and before I moved I bought a brand new car. I was told when I purchased the car that the first oil change would be free. I asked about it when I brought the car in and I bought a brand new car. I was told when I purchased the car that the first oil change would be free. I asked about it when I brought the car in and I was told that she would check on it but I don’t believe she ever did and I was charged for the service. I would have at least appreciated an acknowledgement that she had checked into it. Then when the car was finished the mechanic pulled the car up outside where I could see it. I waited a half hour thinking she was finishing up the paperwork but I finally went to see what the hold up was and she had forgotten about me! Last but not least because I was using my credit card for payment I was charged an extra $2.50! I think I will be trying a different dealership for my next service. More

Unsure who Adam is, but my salesman, Zach was very good and helpful. He negotiated a price tag that was doable and worked with us to ensure terms were agreeable. and helpful. He negotiated a price tag that was doable and worked with us to ensure terms were agreeable. More

Pretty prompt with service appointments, great at making recommendations to keep car on track with service schedule recommendations to keep car on track with service schedule More

Great service and communication. It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! More

What a horrible experience. You should be ashamed at yourself if this is what your customer service is. I traded in my Cadillac and this is my first “Mazda” service experience. You should be ashamed at yourself if this is what your customer service is. I traded in my Cadillac and this is my first “Mazda” service experience. Just embarrassing for you. I had a 9:45 oil change appointment and I mentioned how my Smart Break Light was on. An hour and half for an oil change? My car never even made it into the service bay until well after my scheduled appointment. What the xxxx does an appointment mean if you do not adhere to it? I repeatedly asked when my car would be finished. Never given a firm answer. I asked for a loaner car. Ha! Practically laughed at. I had two customers that I had to visit before I was to go to the airport for a 3pm flight Finally, after I inquired for the 10th time, I was told my can may need fluid, a sensor, or front brakes. By this time I had missed by 12pm meeting in Port Washington and my 1pm was serviously in doubt. How xxxxing selfish to not be given an honest time estimate nor offered a loaner car when I make it clear upon my 9:40am check in At approximately 12:15pm after 2 amd one-half hours for a simply oil change, I demanded (hopefully very loud so others could hear) my car be returned to me. Perhaps Russ Darrow Mazda only knows how to do 1 1/2 hour oil changes and not general auto maintenance. Either way, my car was ruined and for what? Just shoddy service r that my company or I hope many others would never deliver. Shame on you More

Better experience than last time. That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. M That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. Makes me want to keep coming back! More