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Russ Darrow Mazda of Madison

Madison, WI

4.7
480 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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2302 W. Beltline Hwy.

Madison, WI

53718

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Showing 480 reviews

November 30, 2022

Dylan was great, kept me informed on the whole buying process! Even expedited the transaction to meet our needs of timing to pick up our new CX-5! Between the quick buying process & the information at de More

by MHaese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Meadows
Nov 30, 2022 -

Russ Darrow Mazda of Madison responded

Thank you.... We sure appreciate the kind words. Customers like you make our jobs a pleasure. Enjoy the CX5!!!

November 26, 2022

Haven’t heard anything from them so I don’t know anything about them maybe they call me More

by vspates55@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Have not talk to anyone
Nov 26, 2022 -

Russ Darrow Mazda of Madison responded

Our records indicate we have sent you 4 consecutive unanswered emails. We don't have a telephone number from your lead on the 2003 S-10 Pick-up. We regret to let you know the truck has been purchased. This is the email address we used. Sorry we didn't connect. If we trade for another truck similar we will definitely reach out to you. Can we get a telephone number to call or text?

November 23, 2022

From the second we walked in it was a no-nonsense, user-friendly, and ultimately, successful experience. Our sales consultant, Tim Faber, was on a mission to make us happy with as much of a win/win s More

by Isawtheking
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Faber
Nov 23, 2022 -

Russ Darrow Mazda of Madison responded

We appreciate your business. Congratulations we hope you love your new Mazda. It's our pleasure having you as a customer!!

November 17, 2022

We were bothered by a few things. .. Cash would not be excepted without agreeing to an 1800.00 policy addition... and the car we test drove was filthy inside and out. More

by petstylistinwi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TYLER NEWMAN
Nov 17, 2022 -

Russ Darrow Mazda of Madison responded

We appreciate your business. As you are aware dealers across the nation are experiencing an unprecedented low supply of new vehicles. Therefore dealers are pricing the cars from 2000 to 10000 over MSRP just to get a chance to buy one. In our case, we offer products with value to help us maintain our margins and survive during this production shortage. You gas stations and grocery stores have raised their prices significantly as well and your seeing that in those prices. Somehow, some people feel differently when it is an automobile dealer. We try to be as transparent as possible. We certainly understand not wanting to pay the increases. We feel the same way. Thank you for the feedback.

October 09, 2022

Kyle, our dealer, was AMAZING, felt so comfortable. It wasn't a pushy environment and everyone was very knowledgeable, had a great experience! More

by rnmau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate you and glad Kyle did a a terrific job.

September 20, 2022

The sales staff and business manager were very knowledgeable. They made the process, effortless and very quick. More

by duckhawk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy. Business Manager
Sep 20, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It is our pleasure serving you. Enjoy the new ride, we will see you in 5000 miles for service.

September 01, 2022

We found a 2019 Honda Ridgeline that we liked. The truck had recently been moved to this dealer from Russ Darrow Honda in Menomonee Falls. Price was ok but not a great deal. There were several More

by bzman253sz
Recommend Dealer
No
Employees Worked With
Keith Norris, Kimber Castleman
Sep 02, 2022 -

Russ Darrow Mazda of Madison responded

All used cars are available for inspection and preview prior to purchasing. This vehicle was priced extremely well in the market which is why you came to look at it. The price was low because of the items you described. It was in good but not perfect condition. The fact is you wanted more money off or the items repaired. We simply declined to that for the price posted. We wish you were happy with the experience. The staff commented that you were courteous and thanked them before you left.

August 17, 2022

Salesman did a great job,found a vehicle that matched our wishes. Model color and specs Got a reasonable price in today’s car market More

by Kew1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Norris
Aug 31, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. We sure appreciate the opportunity to serve you.

August 11, 2022

No issues other than a little slow with paperwork after purchase. Found the car we wanted More

by 4nphurd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for your business, we sure appreciate it. We will work on speeding up the paperwork. It does get to be a lot at times.

July 16, 2022

So far can only review our selling experience, which was great. Our salesman DILLION was great! Personally met the manager which was a pleasure. More

by Trikerbiker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Brimmer, Jeff Meadows
Jul 18, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your experience. It is our pleasure serving you. We look forward to working with you for service in the years to come.

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