Russ Darrow Mazda of Madison

Found an used car that I was hoping to purchase at this dealership, and I had pre-arranged my own financing to do so. After the test drive, I mentioned that I would prefer my own financing and was told it dealership, and I had pre-arranged my own financing to do so. After the test drive, I mentioned that I would prefer my own financing and was told it shouldn’t be a problem. After 45 minutes of going back and forth with the salesperson while he was attempting to sell me on their financing options, I was told there were “other offers that made more financial sense” before I had even made an offer to begin with. They also mentioned they “weren’t taking cash offers at this time”. Again, they refused to take cash before we had even agreed on a price for the vehicle. I don’t know what kind of grift they have running with their financing, but that and the grimy salesmanship tactics they tried to employ throughout our conversations have turned me off from doing any business here in the future, and I would suggest others be wary as well. More

The internet sales representative and financial manager were very nice and welcoming! Definitely one of the better car buying experiences I have had. were very nice and welcoming! Definitely one of the better car buying experiences I have had. More

The staff were very helpful, transparent, and considerate of our needs and wants in a vehicle. The process was fairly smooth for buying a car and felt absolutely no pressure the entire time. of our needs and wants in a vehicle. The process was fairly smooth for buying a car and felt absolutely no pressure the entire time. More

Great people and enjoyable experience. Thanks to Dylan, Mark and the General Manager Jeff. Would reccomend! Thanks to Dylan, Mark and the General Manager Jeff. Would reccomend! More

Efficient check in, quick service, explained work needed. Service specialist was knowledgeable, kept me posted on progress. Clean dealership. Service specialist was knowledgeable, kept me posted on progress. Clean dealership. More

The car was dropped off Tuesday afternoon We we’re told it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was done on Thursday it was to be detailed for our troubles but it was barely washed. And the issue was not fixed. Not a good start to impress customers on a first service visit. More

Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here. Work was performed on time at a good price. Danny was very professional. Nice people here. More

Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk to while we were both waiting. The people doing the work on my car leave me with a lot of confidence in the work that was done. I've had a number of cars over the years (I'm old) and this is the best yet. More

Excellent dealer! Jesse Worley and the rest of the team were very kind and helpful. Perfect service! Jesse Worley and the rest of the team were very kind and helpful. Perfect service! More

Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around More