Russ Darrow Mazda of Madison

It was a pleasant experience, very nice service advisor and tech. Will bring car back for future service and tech. Will bring car back for future service More

The service was great and timely. All my questions were answered in a professional manner. All my questions were answered in a professional manner. More

On a busy Saturday still managed to get my car in for an oil change and then discovered that I needed new brakes. I was able to get a loaner vehicle, but when I returned to get my car in a few days, the out oil change and then discovered that I needed new brakes. I was able to get a loaner vehicle, but when I returned to get my car in a few days, the outside was really dirty and they forgot the car wash part that came with the oil change. Not a huge deal just noticed a few stains, etc. on the windows and wished that after a $1600 payment in service and parts, that it could’ve also been washed. More

Ethan has been great to work with he goes above and beyond to communicate and help. beyond to communicate and help. More

Josh is great! Josh is great! Josh is great! Josh is great! (Stupid website requires 15 words.) Josh is great! Josh is great! Josh is great! (Stupid website requires 15 words.) More

When my recall was finished I went to my car. I couldn't get out because I was blocked in by a truck . The facility was very nice, however the prices for service were higher than our Toyota and I couldn't get out because I was blocked in by a truck . The facility was very nice, however the prices for service were higher than our Toyota and my previous Honda- by a wide margin. I didn't have any maintenance done, however my car keeps telling me I need maintenance soon. There was no mention of that when I was told my vehicle was ready . It seems like someone should have mentioned that. More

They were polite, clean, efficient, fast and very professional. The waiting room was comfortable. Thanks professional. The waiting room was comfortable. Thanks More

I like the video overview of vehicle during the pre inspection for service. Oil change & air filter replacement completed quickly with a complimentary car wash. Thank you for taking good care of my veh inspection for service. Oil change & air filter replacement completed quickly with a complimentary car wash. Thank you for taking good care of my vehicle. More

Edit: 10/7/25 Just came in to get my car serviced and I feel completely different about this place. Andy in the service department is awesome and he got me talking to Cung in Sales and now I’m seeing the I feel completely different about this place. Andy in the service department is awesome and he got me talking to Cung in Sales and now I’m seeing the potential of an upgrade to a Cx50 when my protege5 craps the fan. Thank you to Andy and Cung for restoring my faith in RD Mazda I’m mostly use the Mazda service center because I have a new 2018 Mazda and I don’t think it’s worth it to go to generic oil change places. That being said when I was in the market to buy a Mazda all of the sales people at Russ Darrow Mazda in Madison ignored me and my wife. They looked at us and ignored us and even when we had questions about makes and models never got adequate service so I had to drive over 100 miles to Illinois to make the purchase. I live in Madison and Russ Darrow are the only Mazda dealer in the area so I literally don’t have any other options but to go to a dealership where I am already used to getting subpar if not, horrible service More

Thank you for the great service as always. Great communication. Leah was easy going and great to work with. Great communication. Leah was easy going and great to work with. More