Russ Darrow Mazda of Madison

Russ Darrow Mazda Madisom delivers efficient, fast, and professional service from scheduling to repair. Very satisfied. professional service from scheduling to repair. Very satisfied. More

I had a fantastic experience at Russ Darrow Madison! Everyone I worked with was incredibly friendly and helpful. They took the time to walk me through all the paperwork and warranties-both before and Everyone I worked with was incredibly friendly and helpful. They took the time to walk me through all the paperwork and warranties-both before and after the purchase- which made the process smooth and Stress-free. I also appreciated the crash course Brandon gave me on all the new tech features in my car. I’m absolutely loving my new ride and would definitely recommend buying from Russ Darrow Madison! More

My service advisor, Caitlin is very friendly and good customer service. Highly recommended this dealer to have your Mazda serviced customer service. Highly recommended this dealer to have your Mazda serviced More

Great service from Dan Smith here. Answered all my questions, was very thorough and extremely friendly. Made the experience enjoyable throughout! Answered all my questions, was very thorough and extremely friendly. Made the experience enjoyable throughout! More

Clear communication and excellent service. Wait time was minimal. Love the video inspection. Confidence in work done Wait time was minimal. Love the video inspection. Confidence in work done More

Professionalism and customer service are severely lacking! We began our visit with a friendly salesperson and were interested in purchasing a used vehicle. Before finalizing the purchase, we were tol lacking! We began our visit with a friendly salesperson and were interested in purchasing a used vehicle. Before finalizing the purchase, we were told the title wasn’t in yet and that we needed to put money down to hold the car. About a week later, we received a call saying the vehicle was ready and scheduled a time to pick it up and complete financing. When we arrived, we were told there had been a mix-up and the car wasn’t actually ready. We were assured the manager would follow up the next day—but we never heard back. After two weeks of no communication, we went to the dealership ourselves. The staff said they were too busy with other clients to help us and offered no information about our vehicle. When we asked for our deposit back, we were told it had to go through corporate and could not be returned directly by the dealership. I requested written confirmation, and all I was given was a sticky note with the manager’s name and “money will be returned.” Another week passed with no update, so I called again and was told it could take 4–6 weeks to get our money back. After finally speaking with the manager, I decided to call corporate myself. Corporate was polite, professional, and resolved the issue quickly—I received my refund within a week. Adding to the frustration, we recently got a call asking if we’d like to schedule an oil change for the car we never purchased. From the moment we put money down, communication was either inaccurate or nonexistent. Overall, this was an incredibly frustrating experience, with professionalism and customer service severely lacking. More

Dealership had the vehicle we hoped to find. Chris Miller did a good job of presenting information, knowledgeable, took us on a test drive, and spend time explaining vehicle operation after th Chris Miller did a good job of presenting information, knowledgeable, took us on a test drive, and spend time explaining vehicle operation after the sale was completed. More

Unfortunately, I have been receiving a strange lack of response from the dealership after leasing. response from the dealership after leasing. More

I had a great experience at this Mazda dealership, the video inspection was very helpful and my vehicle was serviced in good time. I have not had any problems following my visit! video inspection was very helpful and my vehicle was serviced in good time. I have not had any problems following my visit! More

I brought my company car in for a oil change on my one hour lunch break. The work was completed and I was back at work within 45 minutes. Thanks hour lunch break. The work was completed and I was back at work within 45 minutes. Thanks More