Russ Darrow Mazda of Madison

Russ Darrow Mazda of Madison repaired the rear brakes and rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the p rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the parts used in the repair. Service rep was polite and honest. The waiting area was comfortable and the treats provided were very good. I will certainly return for service in the future. More

Service guy was polite and efficient. The waiting area is comfortable. I’m happy with the efficient service and good communication about the maintenance work done on my car. The waiting area is comfortable. I’m happy with the efficient service and good communication about the maintenance work done on my car. More

The service team was quick and efficient in finding what the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to the issue was. Then also replacing it. My only gripe was I contacted the dealership four different times with no response back. I had to reach out to my sales rep (Tim) and he was able to have someone reach out. More

Liked thectaped video inspection and commentsry. Billing went quick. Service rep provided good information when checking out. But car wash left white spots. Billing went quick. Service rep provided good information when checking out. But car wash left white spots. More

Great service. Work was done quickly. Everyone was pleasant and friendly. Waiting area was well appointed. Work was done quickly. Everyone was pleasant and friendly. Waiting area was well appointed. More

Randy was kind, professional, knowledgeable, and most importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our b importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our budget limitations we ended up going used but that first test drive of new cars to understand cabin layout and such was crucial. He let us take things at our pace and make sure we were totally comfortable. We ended up stopping in several times before making our decision and we never felt sales pressure to decide before we were ready. Support staff during signing were very kind and knowledgeable as well, we had an overall excellent experience. Thank you very much, Maddie B. More

Great service and recommendations you can trust. I like the inspection video they share. Love the waiting area too. I like the inspection video they share. Love the waiting area too. More

The wash at the end of our service was chef's kiss! All of the attention you have paid to detail is greatly appreciated. Thank you! All of the attention you have paid to detail is greatly appreciated. Thank you! More

Dealership is clean, the people are helpful, and there is a nice waiting area with snacks and tv a nice waiting area with snacks and tv More

Services were polite, attentive, and professional. I liked the addition of the video showing the car in the shop, although there was no vocal working. I liked the addition of the video showing the car in the shop, although there was no vocal working. More