Russ Darrow Mazda of Madison

The new facility is beautiful! Love all of the windows and natural light. Staff was friendly and helpful. I was offered a beverage right off the bat and was assisted with making the cup of coffee. My w and natural light. Staff was friendly and helpful. I was offered a beverage right off the bat and was assisted with making the cup of coffee. My wait time was reasonable. I didn't look at the video they made while working on & evaluating what other repairs are needed, but the concept is cool! I'll be back for my next regular service in June 2021! More

Customer service was amazing! I felt comfortable and well taken care of. Dealership was clean and the new building was really impressive! I definitely will be back!! taken care of. Dealership was clean and the new building was really impressive! I definitely will be back!! More

The employees at Russ Darrow did a great job of getting my car in for service quickly and completing the service quickly. They did an inspection of the brakes which revealed that I need to bring my car bac my car in for service quickly and completing the service quickly. They did an inspection of the brakes which revealed that I need to bring my car backFor further service. I enjoyed my chat with Barbara during my stay in the waiting room! Overall, great job! More

I had a very nice experience today when bringing my car in for an oil change and “winter readiness.” Everyone was polite and friendly, and I had a very nice talk with the woman at the front desk!! Thank yo in for an oil change and “winter readiness.” Everyone was polite and friendly, and I had a very nice talk with the woman at the front desk!! Thank you! More

Excellent experience and service with Wes from Russ Darrow Mazda Service. Polite, professional, and a nice guy! Excellent help with our repair, and just a great experience overall! Darrow Mazda Service. Polite, professional, and a nice guy! Excellent help with our repair, and just a great experience overall! More

As always, the service was excellent. They were even able to get me in for service on the same day I called for an appointment. able to get me in for service on the same day I called for an appointment. More

Great experience in our purchase of CX-30. Kyle was always available to answer questions. Personalized experience. Entire staff following COVID-19 precautions. New dealership is very modern and we always available to answer questions. Personalized experience. Entire staff following COVID-19 precautions. New dealership is very modern and welcoming. More

My experience at the brand new Russ Darrow was excellent, super. Wes and Barbara were very fun to work with. Super clean and brand new shop and i really plan on coming back to them as they seem very reliable super. Wes and Barbara were very fun to work with. Super clean and brand new shop and i really plan on coming back to them as they seem very reliable and high tech. More

Was able to get an appt that was convenient for me. Like that they do a vehicle inspection prior to work and then Daniel reviewed this with me. Asked if I had questions at that time as well as when service that they do a vehicle inspection prior to work and then Daniel reviewed this with me. Asked if I had questions at that time as well as when service was done. Very thorough. More

Fast, courteous and efficient. Top notch as far as making appointment and service. The only concern, mention a price when asking/adding on a service to oil change. making appointment and service. The only concern, mention a price when asking/adding on a service to oil change. More