Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Mazda of Madison
Madison, WI
481 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 481 reviews
October 23, 2020
Excellent customer service and efficiency. Using video to show/communicate recommended maintenance was superb. Completely contactless and safety guidelines followed. First time using their service dept and w show/communicate recommended maintenance was superb. Completely contactless and safety guidelines followed. First time using their service dept and will definitely go again. More
by dwillia26
Employees Worked With
Kelsey Postlewaite
October 22, 2020
They got my car in quickly and gave it a fair assessment. Got me back on the road that same day. Thanks you so much! Got me back on the road that same day. Thanks you so much! More
by Juska
Employees Worked With
Other Employees :
Brian Hunter,, Kelsey Postlewaite, Alexis Reese, Nick Wigglesworth, Brian Surita, Aaron Thompson, Alexander Bendt, Scott Harding, Craig Johnson
October 10, 2020
Crystal was very helpful, if she didn’t know an answer she found out. No pressure and provided many options. Spent as much time as needed with no rush. she found out. No pressure and provided many options. Spent as much time as needed with no rush. More
by Sandit
Employees Worked With
Crystal
October 05, 2020
My experience at Russ Darrow Mazda of Madison was great. They did repairs for my car.. The customer service at at Russ Darrow was incredible and the employees were very friendly. They did repairs for my car.. The customer service at at Russ Darrow was incredible and the employees were very friendly. More
by Kelsey Drew
Employees Worked With
Kelsey Postlewaite
September 30, 2020
Very friendly service. Staff not pushy or trying too hard to sell. Very flexible in timeframes and would highly recommend for anyone looking for a good dealership. to sell. Very flexible in timeframes and would highly recommend for anyone looking for a good dealership. More
by ccheesemore
Employees Worked With
September 29, 2020
They were very nice and pleasant to deal with. A great selection of cars and they were able to get us the car with the options we wanted very quickly. selection of cars and they were able to get us the car with the options we wanted very quickly. More
by greenssurveys
Employees Worked With
September 28, 2020
The service performed was done on time with no issues and at the estimated cost! Will definitely use this dealership for future service needs. Thx at the estimated cost! Will definitely use this dealership for future service needs. Thx More
by SteveO.211
Employees Worked With
Kelsey Postlewaite
September 25, 2020
This was the best car buying experience ever! JR was fabulous, he wanted to make sure everything was perfect with the car before I left in it. Everyone was wonderful! I highly recommend buying your next fabulous, he wanted to make sure everything was perfect with the car before I left in it. Everyone was wonderful! I highly recommend buying your next vehicle from Russ Darrow Mazda in Madison! More
by Gayle S.
Employees Worked With
Jacob Rolstad, Max Buss
September 24, 2020
Finished way ahead of promised time. Danny was awesome and always responded quickly. Went from spending $35 to $850 and didn't even get mad! How is that possible? Great service helps. Love the videos! and always responded quickly. Went from spending $35 to $850 and didn't even get mad! How is that possible? Great service helps. Love the videos! More
by tdub
Employees Worked With
