Russ Darrow Mazda of Madison

I appreciate their quality work, respectful staff, and convenient location. They take good care of my CX-5! convenient location. They take good care of my CX-5! More

Still looking for a car, but our visit with Jon was great, and we are looking forward to purchasing from him. He was honest, and full of integrity. great, and we are looking forward to purchasing from him. He was honest, and full of integrity. More

Unfortunately the thrill of buying a new car was short lived. We had confirmed the interest rate both verbally AND via email with the manager. We had came to the dealership with a 2.9% interest rate in mi lived. We had confirmed the interest rate both verbally AND via email with the manager. We had came to the dealership with a 2.9% interest rate in mind. We get there. Test drive it again and then we start to talk numbers and all of a sudden it's 4.9% due to the vehicle we selected. Needless to say we were less than thrilled. The manager did not even come to speak to us or apologize for the misinformation and was unwilling to work with us to make up the difference for the wrong information that was provided to us. It did leave a sour taste and took away from an exciting moment. More

Thank you for oil change and tires and fluids please don’t call me to complete another survey don’t call me to complete another survey More

They were very helpful and had fast service. I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it ye I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it yet, which also saved me a bit on the bill. More

Patient and answered all our questions. Took a great deal of time after the purchase to teach us about all of the car’s features. Took a great deal of time after the purchase to teach us about all of the car’s features. More

Upon arriving, I was greeted by the staff and looking around I noticed that it was nice & clean,Thank-you for the good service! around I noticed that it was nice & clean,Thank-you for the good service! More

Russ Darrow’s service department is extremely friendly and professional making an otherwise tedious task enjoyable. and professional making an otherwise tedious task enjoyable. More

i always appreciate the experience that russ darrow provides. i love the videos and the clear explanations of the repairs… provides. i love the videos and the clear explanations of the repairs… More

Our whole buying experience was very unorganized and chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a c chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a car and started to go through the loan process to be told that the dealer did not have the title for the car and couldn’t sell it. Our salesperson found us a vehicle similar and we set up an appointment for the paperwork to come at 5pm. We completed the online credit app and emailed our salesperson to ensure they had everything needed for our appointment. From experience at other dealers, we believed all our paperwork would be ready to go and be signed. That was not the case. When we arrived at 5pm, we were told the wrong credit app was completed and was still being asked questions about packages and rates without having our credit pulled and the accurate loan numbers. We were then told we were 3 people behind to sign papers. 3 hours later, we were able to sign our papers. While talking to the financial person she shared she is always alone on Thursdays and the sales people always overbook. This was incredibly disappointing to hear. To make matters worse, before leaving our salesperson took me aside and told me that I would be getting a survey and he hopes to count on me for a high rating. No apology, or empathy for our experience. If we had not put a payment down before our appointment, we would have left. More