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Russ Darrow Mazda of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.7
720 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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2302 W. Beltline Hwy.

Madison, WI

53718

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Showing 720 reviews

February 04, 2026

Disappointed because after dropping the car I got a phone call saying the part was back ordered. I turned around and picked up the car. More

by richs.d1980
Recommend Dealer
Yes
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Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Zinniel nicholas.zinniel@russdarrow.com

February 04, 2026

Alex provided great customer service. Answered all my questions. Nice waiting area. Decent snacks and drinks. More

by BUCKYNEWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bustos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

Thanks, Bucky, for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

February 04, 2026

Great service department nice waiting area,I have been going there since they opened this location More

by RACEJGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Russ Darrow Mazda of Madison responded

It means a lot that you’ve trusted our service department with your Mazda CX-5 since we opened. Leah and our team are glad you find the waiting area comfortable. We look forward to continuing to welcome you.

February 02, 2026

Total lack of respect for my time. Lots of waiting. Promises if 5 more minutes that were more like 30. Or the next day. More

by Higgins ns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Mohammed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Healey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

Russ Darrow Mazda of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

February 01, 2026

Spent money on something that didn’t need fixing and not on what was supposed to be fixed. Very frustrating. I later took my vehicle to a family friend and they identified the noise/problem right away and f More

by jamiew123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Feb 02, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for bringing this to our attention, Jamie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Nick Zinniel nicholas.zinniel@russdarrow.com

Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for bringing this to our attention, Jamie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Nick Zinniel nicholas.zinniel@russdarrow.com

February 01, 2026

Thank you for the service…. thank you again for the great service. Will be coming back again More

by ALYCENNOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2026 -

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

January 30, 2026

Can’t think of a single issue, they were training and explained everything perfectly with no issues whatsoever. Thanks! More

by charlie.arvold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

January 30, 2026

The folks at Russ Darrow weee extremely helpful. They were able to get me in same day and get my car serviced in a timely manner. More

by hackllogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

January 29, 2026

Currently I only know about service, I do not know about sales department at this location More

by LAW777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Bustos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for your review. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nick Zinniel nicholas.zinniel@russdarrow.com

Feb 02, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for your review. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nick Zinniel nicholas.zinniel@russdarrow.com

January 27, 2026

I got what I wanted and was able to leave. My questions and concerns were addressed in a timely manner. More

by THEGN
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Dorfler
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Jan 28, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Mazda of Madison are glad to have you as a customer. Nick Zinniel nicholas.zinniel@russdarrow.com

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