
Russ Darrow Mazda of Madison
Madison, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service issues. I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let a I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let alone fixed in Madison. It had to go the Milwaukee area and I was expected to make all the arrangements to move it from one Russ Darrow dealer to another. They couldn’t find my warranty and there was no loaner. But maybe I could get a rental with my warranty if I have one. I would have to put down a deposit and make arrangements to get to the Milwaukee are dealer to get it. I did not feel like a valued customer. I have all the paperwork for my warranty. I had my car towed to Zimbrick and even though I was not their customer they treated me with respect and were concerned about making it right. They offered me a loaner car. I didn’t even have to ask. Unfortunately now I will have to pay the deductible for my warranty because Russ Darrow was unwilling to help. I was very disappointed with how I was treated. I am now a loyal customer to Zimbrick and will tell everyone I know to go to Russ Darrow. More
New Brakes and Oil Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were prompt and friendly as always. More
I Love Mazda’s, My Fifth. Thanks to Kyle Dorfler. Ok, never fun spending an evening car shopping. Kyle Dorfler made the experience actually enjoyable. 1) Spoke on phone ahead of time to speak about Ok, never fun spending an evening car shopping. Kyle Dorfler made the experience actually enjoyable. 1) Spoke on phone ahead of time to speak about my needs. 2) Kyle then sent emails with potential ideas. 3) Kyle followed up to see if I was happy with pre-selections. 4) We then scheduled test drives; vehicles where cleaned, warmed up and ready to go when my wife and I arrived. 5) Support Staff where Tremendous. Bought a New Mazda 6 Zoom Zoom More
Recall Part Changeout The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because you are not paying for the service. I was pleasantly surprised when this service took less than an hour! They even washed my car out of courtesy! Thank you! More
used vehicle looking for a good silverado to fit what i needed .looked at several places and found mine online at russ darrow. very happy with the service i reciev looking for a good silverado to fit what i needed .looked at several places and found mine online at russ darrow. very happy with the service i recieved More

Unexpected Surprise I was in for an oil change and have a sound I heard checked out. Unfortunately for my old car there were some major issues going on. Fortunately for I was in for an oil change and have a sound I heard checked out. Unfortunately for my old car there were some major issues going on. Fortunately for me, I had a caring salesperson in Hannah that found a safe new vehicle that I was comfortable purchasing. It was unplanned but I feel confident it was the right move. Thanks for making a hard decision a little less stressful. More
Great Experience Needed a car/truck due to an accident. I highly recommend Tyler. He was understanding, not pushy and greatly helped me get an awesome deal on a nice t Needed a car/truck due to an accident. I highly recommend Tyler. He was understanding, not pushy and greatly helped me get an awesome deal on a nice truck. Thanks Tyler! More
Good Experience Buying New Car As a first time new car buyer I was nervous about the dealership process. No need. Hannah in sales, was patient, knowledgeable and friendly. Mark, As a first time new car buyer I was nervous about the dealership process. No need. Hannah in sales, was patient, knowledgeable and friendly. Mark, her manager, helpful and accommodating. Maj-Britt, assorted paperwork and offers, also friendly and accepting of my responses. All in all, outside of my own angst about money etc. involved in new car buying, I had a pleasant, positive experience and was well and respectfully dealt with. Would definitely go back if I do this again More
CX-9 CarPlay Update Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and running.heat on when I arrived. everything was done at promised price with no surprises. No attempts at up-selling or attempts to “remind” me of services I wasn’t interested in. More
Purchasing a vehicle Had a great experience working with Tyler. Did a test drive and liked the vehicle. Decided to purchase and Tyler was able to work on the price and opt Had a great experience working with Tyler. Did a test drive and liked the vehicle. Decided to purchase and Tyler was able to work on the price and options for what we were looking for. More