Russ Darrow Mazda of Madison

got a great deal We came in today because my wife needed to trade her car in for something new. They made doing all of the paperwork relatively painless. Once again th We came in today because my wife needed to trade her car in for something new. They made doing all of the paperwork relatively painless. Once again the Russ Darrow employees delivered a great deal on an excellent truck. I would definitely go to Russ Darrow again for my next vehicle. More

they are my first choice. I am very happy with my experience at this Russ Darrow Dealership. I was very pleased and surprised with the selection they had. I personally had a gr I am very happy with my experience at this Russ Darrow Dealership. I was very pleased and surprised with the selection they had. I personally had a great practical experience and will continue to recommend Russ Darrow. When I am in the market for a new car they are my first choice. More

fantastic deal Today I bought my first car from this Russ Darrow dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. Once again the Ru Today I bought my first car from this Russ Darrow dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. Once again the Russ Darrow staff delivered a fantastic deal on an car that is excellent. I felt very comfortable walking out of the dealership with the deal we got. More

pleasant This was one of the most pleasant car buying experiences we have ever had.  Our salesperson was very knowledgeable, and found exactly what I was looki This was one of the most pleasant car buying experiences we have ever had.  Our salesperson was very knowledgeable, and found exactly what I was looking for. Some of the best people and customer service I ever had. I can honestly say Russ Darrow exceeded all our expectation's. More

I would recommend This was one of the most pleasant experiences we had buying a car. They answered all the question's I wanted to know about the vehicle I was intereste This was one of the most pleasant experiences we had buying a car. They answered all the question's I wanted to know about the vehicle I was interested in. When I am in the market for a new car they are my first choice! I would recommend this dealership to my friends and coworkers. More

perfect! My valuable experience was very nice. All issues answered Cordially and Fully thanks a ton quite much for the perfect servicing. I had a very good adv My valuable experience was very nice. All issues answered Cordially and Fully thanks a ton quite much for the perfect servicing. I had a very good adventure and will continue to recommend Russ Darrow The valuable adventure and kindness that I was given was another reason why I purchased from them. More

Russ Darrow was awesome The encounter I had with Russ Darrow was awesome they aided me find the superb, affordable, and safe ride, and the process was sleek and easy. Once on The encounter I had with Russ Darrow was awesome they aided me find the superb, affordable, and safe ride, and the process was sleek and easy. Once once more the Russ Darrow group delivered a great deal for an superb deal. I will refer many people to this dealership More

I will be back This is the second sports car that I have leased from Russ Darrow the staff was very welcoming and kind I will be back for future purchases and will This is the second sports car that I have leased from Russ Darrow the staff was very welcoming and kind I will be back for future purchases and will refer many friends. everyone else at Russ Darrow was knowledgeable and informed. More

Treated like trash I had a terrible experience at this place. The only star is for my salesperson Abby, she was knowledgable, and helpful. I do wish she wouldn't have I had a terrible experience at this place. The only star is for my salesperson Abby, she was knowledgable, and helpful. I do wish she wouldn't have handed me over to the GM named Spencer. He was pushy, condescending, and made me feel uneasy about choosing this location. They had brought a barely used Mazda 3 from their Greenfield location to get me into the price range that I wanted. I arrived the next morning to see it and it was filthy, it had grease stains on the interior door and leather drivers seat, crumbs EVERYWHERE, and a chip in the paint on the drivers side door. Upon seeing this I asked for a discount in the price, and Spencer would not budge. I decided to walk away, and as I walked away I told Spencer that if he changed his mind about coming down on the price to call me and I would be interested. As I turned my back he says, "I won't." In my opinion this was the rudest I have EVER been treated when looking for a car, and I will never be back, and I will tell everyone I know the same. Shame on you Russ Darrow, Don Miller received my business instead and I was actually treated like a valued customer. More

Illegal Practices by Russ Darrow Mazda - Justin Illegal and unethical practices occurring by salesman Justin. After showing me the car types that I desired and answering all of my questions, he beca Illegal and unethical practices occurring by salesman Justin. After showing me the car types that I desired and answering all of my questions, he because angry and rude about my original decision to not purchase a car that very day but to instead have all my questions answered. My 4 year old asked why he was being mean. Agreed to give him another chance through is sales manager and went back to have my credit run and financing options openly discussed. After knowing my credit he refused to discuss interest rates used to calculate the monthly payments, refused to discuss warranty information and refused to disclose the cost of additional protections that he added to the calculations. These are illegal in Wisconsin to not disclose. He even refused to allow me to speak with the financial person about these questions. Justin stated that to disclose the interest rates and warranty information were "against company policy", which the sales manager, Matt, states was incorrect. Matt was helpful but these illegal actions mean that Justin and Russ Darrow Mazda can't be trusted. Employees directly reflect the business they are employed at. I suggest any other deal in Madison that sells Mazdas as they are more reputable and follow the laws without rudeness or anger. More