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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.5
1,009 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,009 reviews

September 18, 2026

Greeted me right away and kept me up to date Heather was great to work with More

by mike1122ramos
Recommend Dealer
Yes
Employees Worked With
Heather
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Sep 18, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing you felt welcomed immediately and always in the loop is rewarding for our service department. We’re glad our team maintained prompt communication during the service on your Ram. Justin Hanna justin.hanna@russdarrow.com

September 11, 2026

Great service, excellent customer service care. I was in and out happy ?? Gave me reassurance that the job will be completed to my expectations More

by MONTEJONIMMER
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 11, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing that you felt confident your repair would meet expectations means a lot to our service department. We’re glad you were able to get in and out quickly with the care you needed for your Jeep Grand Cherokee. Justin Hanna justin.hanna@russdarrow.com

September 10, 2026

Great communication. Repair was actually less than quoted. Overall great service on my jeep. Thanks More

by dabair60
Recommend Dealer
Yes
Employees Worked With
Heather
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Sep 10, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing that our clear communication and the lower-than-estimated repair cost made for a positive experience is rewarding. We’re glad the service on your Jeep Gladiator went smoothly. Justin Hanna justin.hanna@russdarrow.com

September 03, 2026

Prompt service, affordable price Great customer service Provided information regarding recalls on my vehicle that can be completed on my next visit. More

by ysdailey4
Recommend Dealer
Yes
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Sep 03, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s rewarding to know the service on your Ram felt prompt and budget friendly. Hearing that you valued the information about recalls means a lot to our service team. Thank you for the five-star rating, and we look forward to assisting you at your next visit. Justin Hanna justin.hanna@russdarrow.com

August 26, 2026

It was pleasant. It was fast, efficient for the nature of the appt. No fuss More

by BOYDM1973
Recommend Dealer
Yes
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Aug 28, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Justin Hanna justin.hanna@russdarrow.com

August 20, 2026

Trust is very important to me and I trust this dealership and Jermaine has always been helpful More

by cleanmycreditup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing you value trust and that Jermaine has been so helpful means a lot to our service department. Our team is dedicated to upholding that trust with every service on your Jeep Grand Cherokee. Justin Hanna justin.hanna@russdarrow.com

August 16, 2026

The staff at Russ Darrow Metro Chrysler Dodge Jeep Ram was amazing! Everyone was attentive and courteous. A very welcoming place, I did not feel out of place like other dealerships have made me feel in t More

by Sandy_rat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY LITTLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Sommers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing you felt comfortable and respected during the service on your Jeep Wrangler is truly rewarding. Hearing that everyone was attentive and courteous means a lot to our service department. Thank you for recommending us, and we’re here whenever your Jeep Wrangler needs attention. Justin Hanna justin.hanna@russdarrow.com

August 14, 2026

10 he is a great salesman, very reliable and funny, he knows what he is doing More

by JUAMHMORBEN27
Recommend Dealer
Yes
Employees Worked With
ANTHONY LITTLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANTHONY LITTLE
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Aug 14, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Our sales team enjoyed assisting with your purchase of the used Jeep Grand Cherokee. Hearing that Anthony was reliable, knowledgeable, and added humor to your experience means a lot to our team. Justin Hanna justin.hanna@russdarrow.com

August 11, 2026

Awesome Awesome, Chris was very responsive and kept in contact as progress was made. Very timely for the amount of service needed. More

by Dstoller726
Recommend Dealer
Yes
Employees Worked With
Chris in service
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Aug 11, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Knowing that our updates kept you informed throughout the service on your Jeep Grand Cherokee means a lot to our service team. We’re pleased we could complete the work in a timely manner for you. Justin Hanna justin.hanna@russdarrow.com

August 06, 2026

Great customer service! Appreciate the thoroughness and video sent after the service. My only feedback is the timeliness. Both of my last oil changes have averaged a 2 hour More

by rosalie0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 06, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Your mention of the video sent after service on your Jeep Grand Cherokee underscores our commitment to transparent, detailed communication. We understand how valuable a swift oil change is and are exploring ways to tighten our scheduling. Your five-star rating and kind words mean a lot to Jermaine and our service team. Justin Hanna justin.hanna@russdarrow.com

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