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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
957 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 957 reviews
May 02, 2026
Im very satisfied with the service of RD at the Mall location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me bac location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me back to pick up my vehicle. More
by MSTEACHES
Verified CustomerEmployees Worked With
May 01, 2026
Good location. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers. More
by Dale
May 01, 2026
Can't say much. I knew the car. You guys had it & it was a great price. I knew the car. You guys had it & it was a great price. More
by UND5537
April 30, 2026
Very hard to talk to someone about a recalled part and had to follow up with many calls to get anything done. Vehicle fabric was dirty after work in we was done. had to follow up with many calls to get anything done. Vehicle fabric was dirty after work in we was done. More
by Debbie D
Employees Worked With
Heather
April 28, 2026
My salesman Shalamar was great as soon as I stepped into the showroom I was greeted by Shalamar who was not pushy and allowed me to explain to him exactly what I was interested in. Shalamar placed all of hi the showroom I was greeted by Shalamar who was not pushy and allowed me to explain to him exactly what I was interested in. Shalamar placed all of his efforts into make sure my questions were answered after verifying that his answers to me were indeed correct. The sales Manager Song was also great he was very helpful and understanding and made the process easy. Thanks to you Shalamar and Song for all of your assistance of my purchase. More
by Rong7275
April 28, 2026
The staffs are very knowledgeable about the products. Friendly, great customer service. Very welcoming environment. I was satisfied with my service . Friendly, great customer service. Very welcoming environment. I was satisfied with my service . More
by thepitons
April 27, 2026
The service was great, the wait wasn't long, service text updates were great, I even left my house keys in the chair I was sitting in when I left got a call almost before I left. Great service ?? updates were great, I even left my house keys in the chair I was sitting in when I left got a call almost before I left. Great service ?? More
by shirley
April 26, 2026
Great work and attention to detail. Very nice staff keeping you informed throughout the service process. Very nice staff keeping you informed throughout the service process. More
by troyduke3d
April 22, 2026
He was attentive and had me in and out in no time He is very kind and had a great attitude very kind and had a great attitude More
by lathomas
