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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
829 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 829 reviews
June 14, 2025
Told the salesman 3-4 times that I did not want a warranty. Made me sit around for 2 hours while they were “getting the paperwork together “. Finance guy did not review important details just said “s warranty. Made me sit around for 2 hours while they were “getting the paperwork together “. Finance guy did not review important details just said “sign here”. Later learned that I had purchased a warranty!!!! Now I have to fight to get rid of it. Terrible Terrible service. Reinforcing I the idea that you can’t trust dealerships. More
by Mike
Verified CustomerEmployees Worked With
Finance manager
June 11, 2025
Excellent service and the customers are treated with respect! Also, reasonable prices for services & work with customers to insure that they are satisfied! respect! Also, reasonable prices for services & work with customers to insure that they are satisfied! More
by janetteherrera
June 11, 2025
Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt wit department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt with Clayton Duckworth directly. More
by AFROST1
June 07, 2025
They ALWAYS ALWAYS GET Me Right! ! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team! ! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team! More
by ms.quitaw83
June 03, 2025
Excellent work and excellent service thank you for your business I have been going there for years business I have been going there for years More
by brianhi2000
June 03, 2025
Awesome service team. Listens to your concerns and hunts to find a way to solve the problem Listens to your concerns and hunts to find a way to solve the problem More
by brrrflycoons
June 02, 2025
Great customer service experience from the moment I drove in, until the moment I left. The service was fast and efficient. I felt valued, as usual. in, until the moment I left. The service was fast and efficient. I felt valued, as usual. More
by anqunette.hendrix
Employees Worked With
May 31, 2025
Kenney made purchasing a vehicle super easy. He is very friendly and personable. No pressure to purchase and provided all purchasing options to give us the best deal on a new vehicle. I wish all He is very friendly and personable. No pressure to purchase and provided all purchasing options to give us the best deal on a new vehicle. I wish all sales associates could be like him. More
by PM
Employees Worked With
Raphael, Kenney Crump
May 30, 2025
Excellent customer service! Thank you Mike and Joel! You were both so helpful and kind. Thank you Mike and Joel! You were both so helpful and kind. More
by rosalie0205
Employees Worked With
May 30, 2025
I was very impressed with the service. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back. More
by Janddroe
Employees Worked With
