Russ Darrow Metro Mazda

Efficient I wasn’t there all day it took less than 1 hr from start to finish. I ended up needing a air filter and engine filter. The young lady had red hair she got me checked in and informed me about the from start to finish. I ended up needing a air filter and engine filter. The young lady had red hair she got me checked in and informed me about the filters she was very professional and knowledgeable 5 stars for her and the service team! More

Substandard service on my visit. 2016 Rogue shift problem. Sent me home with no resolution of problem. Please call me at 414-476-0216 to discuss this issue. Ray Bierle Thursday 12-26-2020. problem. Sent me home with no resolution of problem. Please call me at 414-476-0216 to discuss this issue. Ray Bierle Thursday 12-26-2020. More

It was a busy day and they were short staffed but they still were able to complete my oil change in less than an hour. I didn’t have an appt. Very happy with the friendliness and service still were able to complete my oil change in less than an hour. I didn’t have an appt. Very happy with the friendliness and service More

Russ Darrow Mazda helped my son get the he wanted at a very reasonable rate for a lease car. Now I'm considering to update my vehicle status with them very reasonable rate for a lease car. Now I'm considering to update my vehicle status with them More

Fabulous people and great experience. Will Hampton, sales & Don Thurber, used cars followed through with everything we asked about. Highly recommend to everyone. Thanks you! sales & Don Thurber, used cars followed through with everything we asked about. Highly recommend to everyone. Thanks you! More

I had a great experience again at Russ Darrow Mazda. This was the second Mazda I have leased there. Helpful sales people that are not too aggressive, and still helpful from beginning to end of the process. M was the second Mazda I have leased there. Helpful sales people that are not too aggressive, and still helpful from beginning to end of the process. Made it easy for me. Would like to be back again. More

I went there for an oil change for the first time. The Service Associate was very friendly and helpful. She got me the best discount so I’m very pleased. I’ll definitely come back for service again. Service Associate was very friendly and helpful. She got me the best discount so I’m very pleased. I’ll definitely come back for service again. More

Great and friendly service. Reasonably priced. The waiting area was clean and entertaining. Everyone in the dealership was wearing masks and very clean and sanitary environment. waiting area was clean and entertaining. Everyone in the dealership was wearing masks and very clean and sanitary environment. More

I came in stressed and irritated. Everyone from Bruce, Don, Dean, Jose, Warren, and also Faith all worked together to solve all of my concerns. They were all kind, patient, accommodating, and most import Don, Dean, Jose, Warren, and also Faith all worked together to solve all of my concerns. They were all kind, patient, accommodating, and most importantly... they listened More

Very disappointing buying experience and I would not recommend this dealership to anyone. Set up an appointment to see a Mazda6 and when I showed up people seem to be surprised that I was there. Once I recommend this dealership to anyone. Set up an appointment to see a Mazda6 and when I showed up people seem to be surprised that I was there. Once I started looking at the car and test driving it things things went fine. I was unable to make a decision on my initial visit but came back for a follow-up with a few additional questions and to drive it once again. I then told them I was ready to see what the cost would be for me to purchase the car using the price that was listed on Car Gurus. Krystal who was working with me at the dealership then went back to the "Managers" to get the deal written up and they came back and told me the could not sell me the car because they did not have the title. First of all if this was true and they didn't tell me this up front is was just incompetent. Secondly, if this was the case they didn't offer a method to work around this until they did receive the title. Lastly and most importantly I got more the feeling that for some reason (I was going to pay in cash or I had a very old low value trade-in or ...) they did not want to sell the car to me so they came up with the lack of title as their excuse. In other words I felt they were out and out lying to me. This dealership is definitely not in it for the customer and I will not recommend them or Russ Darrow because you can not trust them. More