Russ Darrow Metro Mazda

Great purchase experience Came in to plug a tire and wound up leaving with a new CX-5. My salesperson was great. Told me about all the features during the test drive. Then did Came in to plug a tire and wound up leaving with a new CX-5. My salesperson was great. Told me about all the features during the test drive. Then did a full overhaul of them before I left. Made sure I knew all I needed to know about the new vehicle. Would highly recommend working with Alejandro. More

Slow, old fashioned and disorganized I had already negotiated a deal with my salesperson before arriving. He committed to 45 minutes for a turn around time and we ended up leaving at 8 pm I had already negotiated a deal with my salesperson before arriving. He committed to 45 minutes for a turn around time and we ended up leaving at 8 pm. I observed my sales person on his phone, the sales manager loudly gossiping on his phone with people who are not coworkers, and all staff were slowly walking around without any direction or level of inspiration. We had brought my 3 month old baby because we were promised a quick turn around time. Furthermore, the sales negotiation was unsurprisingly slow, old fashioned, and tacky. “Deal expires today.” “We have to meet our quota.” This is a further example of an old fashioned industry that cannot get with the times. More

New car Had a great experience buying my first new car ! All staff is very friendly and polite . They work with you till the end explaining all details and a Had a great experience buying my first new car ! All staff is very friendly and polite . They work with you till the end explaining all details and are very accommodative with busy schedules. Highly recommend this place ! More

Helpful and friendly Was told when I called a few weeks ago that I could only get in for an oil change, but when I arrived they said they could also rotate my tires and fi Was told when I called a few weeks ago that I could only get in for an oil change, but when I arrived they said they could also rotate my tires and fix a system recall so I didn’t have to go in twice. Friendly and efficient service. More

Fair deal, friendly staff, nice facility. Adam and Alex did a great job getting me a very fair deal on a new CX-5. Adam is one of the best car sales managers I’ve done business with. He has a Adam and Alex did a great job getting me a very fair deal on a new CX-5. Adam is one of the best car sales managers I’ve done business with. He has a great non-aggressive approach to making sure the customer leaves happy. He was sensible and worked out a deal that was very fair all around. The paperwork process was very quick and easy. The dealership is clean and modern. It was a nice surprise that they cover your first three maintenance visits too. More

Excellent service great products great general manager and sales manager always enjoy purchasing cars and made ot so easy to buy my new car I love this dealership and w great products great general manager and sales manager always enjoy purchasing cars and made ot so easy to buy my new car I love this dealership and will continue to buy from here More

Jeff rocks! If you have to sit at the dealership for service, it’s prerry great to be dealing with happy, helpful people! Jeff was great at getting my CX-5 in gre If you have to sit at the dealership for service, it’s prerry great to be dealing with happy, helpful people! Jeff was great at getting my CX-5 in great shape while also being fun to deal with. More

Went for a recall on my Mazda Was very happy with the service! I had a recall on my Mazda and when I got to service they informed me I had 2 more recalls and that it may take longe Was very happy with the service! I had a recall on my Mazda and when I got to service they informed me I had 2 more recalls and that it may take longer. They gave me a rental so all the work could be completed. Everyone was very nice! More

No nonsense, hassle free experience Being a loyalty customer pays off. My salesman, Kevin really went the extra mile to find every discount possible and get me a great deal on a new CX-5 Being a loyalty customer pays off. My salesman, Kevin really went the extra mile to find every discount possible and get me a great deal on a new CX-5. More

Lease of 2019 CX-5 - AMAZING! This being my first car purchase, I appreciated Jose and his efforts to make this transition as smooth as possible. His easy-going personality allowed This being my first car purchase, I appreciated Jose and his efforts to make this transition as smooth as possible. His easy-going personality allowed me to make decisions for myself without feeling pressured into anything. The timeliness and flexibility of this dealership will not go unnoticed. Thanks again for all your help and making my first car experience a great one! More