Russ Darrow Metro Mazda

Super friendly people Friendly staff. They gave me a fair trade. Only thing was it took a little longer than expected. Great place and I would recommend it to anyone! Friendly staff. They gave me a fair trade. Only thing was it took a little longer than expected. Great place and I would recommend it to anyone! More

Outstanding customer service I bought a new Mazda at Russ Darrow three years ago, and have returned periodically for routine maintenance since then. I usually don't leave reviews, I bought a new Mazda at Russ Darrow three years ago, and have returned periodically for routine maintenance since then. I usually don't leave reviews, but I feel compelled to share how wonderful their customer service continues to be. I feel like a valued customer, and I never have to worry about the quality of their services or unfair pricing. They also have a great waiting area with free WiFi, TV, snacks, and drinks. More

Went well! Overall the buying experience went well. Took longer than I would have liked but otherwise went well. Internet tram was very responsive to my initial Overall the buying experience went well. Took longer than I would have liked but otherwise went well. Internet tram was very responsive to my initial inquiries. More

Very good experience. My 08 Mazda 6 was in for 3 recall issues. Communication was very good. Bruce, my service advisor was professional and great to work with. The work was My 08 Mazda 6 was in for 3 recall issues. Communication was very good. Bruce, my service advisor was professional and great to work with. The work was completed as scheduled. More

Great Service Experience The dealership was extremely accommodating and friendly. They did a great job and answered all my concerns. They also did a great job cleaning my car The dealership was extremely accommodating and friendly. They did a great job and answered all my concerns. They also did a great job cleaning my car. More

Terrible place !! I originally signed my lease agreement for 15,000 miles a year! they called me back saying there was a small mistake with the overage charge was .1 !! I originally signed my lease agreement for 15,000 miles a year! they called me back saying there was a small mistake with the overage charge was .10/mile should be .15/mile. so they had me resign some paper but when I got home I realized they changed the mileage I'm allowed in a year to 10,000. The worst part was when I looked back at the original lease it said the overage was .15/mile so it wasnt even wrong to begin with. When I called them back they gave me a ring around and wouldn't do anything to fix the issue. I will never lease or buy from this place again!! It would be in your best interest to find another dealership!! I feel taken advantage of and they lied to me about what I was signing! I should have brought the original lease with me but I thought it was just a small mistake!! More

Fixed tire - no wait time I brought in my leaky tire and they fixed it on the spot and checked the other tires. I really appreciated their promptness and attention to detail. I brought in my leaky tire and they fixed it on the spot and checked the other tires. I really appreciated their promptness and attention to detail. More

Always great service Bruce in Service is great to work with. Very straightforward and professional and easy to get along with. Lucas the tech does a great job keeping my c Bruce in Service is great to work with. Very straightforward and professional and easy to get along with. Lucas the tech does a great job keeping my car in tip-top shape. They didn’t have a certain tool to complete an out of the ordinary repair and rather than telling me to go somewhere else, they are getting the tool just to repair my car! Top notch service at a fair price...Highly recommended!! More

Great Service This place never ceases to amaze me. The service department is outstanding quick attentive and most of all honest. Bruce the service mgr. Is awesome. This place never ceases to amaze me. The service department is outstanding quick attentive and most of all honest. Bruce the service mgr. Is awesome. More

Pléàsant and courtest l The manager arranged for me to complete Auto deal today and assist in financial fairness and professional courtesy. He used good eye contact with nic The manager arranged for me to complete Auto deal today and assist in financial fairness and professional courtesy. He used good eye contact with nice facial expressions. More