Russ Darrow Metro Mazda

Made my day Had oil leak in newer Mazda. Called dealership and even though they were overbooked, Jeff told me to come in to have it checked out. It was an easy fi Had oil leak in newer Mazda. Called dealership and even though they were overbooked, Jeff told me to come in to have it checked out. It was an easy fix and I was on my way in 30 minutes. Made my day!! Thanks Jeff and Russ Darrow More

Always satisfied I visit this location for all my vehicle needs. I would highly recommend this location. I always go to the Russ Darrow Mazda for my services. Everyone I visit this location for all my vehicle needs. I would highly recommend this location. I always go to the Russ Darrow Mazda for my services. Everyone is always friendly and accommodating. They provide a shuttle service if they work for an extended period of time on your vehicle. Bruce typically helps check me in and notifying me of anything my car needs, and Edward has provided me with the shuttle service a few times. They both are awesome. Keep up the great work :) The woman that checked me out today (I did not get her name) was extremely nice as well. Always a pleasure working with Russ Darrow Mazda! Zoom zoom. More

Super happy I had a very bad experience with my last dealership. Eventhough I was leary, I prefer a dealership. Right away my experience was different. Everyon I had a very bad experience with my last dealership. Eventhough I was leary, I prefer a dealership. Right away my experience was different. Everyone was extremely friendly, personable and helpful. Mr. Litinskiy helped me but there was also another very friendly man in the office. They both made me feel right at home. While waiting, Mr. Litinskiy even brought me my air filter and asked if I wanted it changed. He let me know that it wasn't horrible but should definitely be changed by the next time I was in . 7yrs I have been going to a different establishment, that I purchased my car brand new through and they NEVER showed or recommended things like that. My car was done in a timely manner and the waiting area was clean and inviting. I have found a new service center for my car!!! Thanks, Metro Mazda!! More

Great Service Waiting area is clean, Coffee snacks and water is provided for free a long with WiFi. Had my car serviced for usual maintenance, only problem was the Waiting area is clean, Coffee snacks and water is provided for free a long with WiFi. Had my car serviced for usual maintenance, only problem was the date for the appointment was so far in advance. More

Awesome service! I’m always impressed by how he always remembers me & details of my life. He’s super hospitable, and provides great customer service! He’s obviously a I’m always impressed by how he always remembers me & details of my life. He’s super hospitable, and provides great customer service! He’s obviously a hard worker. Thank you!! More

Great Service This place makes you feel comfortable with the car buying prospect. No pressure just conversation about what's comfortable for you and how can they This place makes you feel comfortable with the car buying prospect. No pressure just conversation about what's comfortable for you and how can they make it work for you. More

5 hours of waiting We entered the dealership at 5:30 pm. Knew exactly what car we wanted (didn’t even spend time test driving). Negotiations on cost took 3 hours. Our sa We entered the dealership at 5:30 pm. Knew exactly what car we wanted (didn’t even spend time test driving). Negotiations on cost took 3 hours. Our sales guy was working with at least 2-3 other customers at the same time which is really irritating since we just sit and wait. Then they still did the math wrong and tried to ultimately over charge us from what our final deal was. Sales guy didn’t know remote start cost but wanted to quote us $900 anyway although a different dealer told us $600. Then we spent 2 hours sitting around just waiting for paperwork to be filled out. Again- on “we owe you” paper they didn’t list things that were agreed on. So- more waiting!! 5 hours later we leave the car behind so remote start can be installed. The next day we find out remote start isn’t even available until July! Now we have to drive back from an hour away again which could have been avoided had sales person know what was going on. This is a super nice dealership and when I suggested they install charging stations in booths since they make people sit there forever, the manager told me “that sounds expensive” and brushed off suggestion. I find that very rude. Lastly- the Internet lists a picture of a Mazda 3 with Memorial Day rebate of $500, my husband even verified when calling to set up appointment with Autume this was the case, she agreed. Then we find out that really isn’t an offer on Mazda 3. More

Great service! Tim and Adam provided great service, and got me the car that I wanted. Thank you so much for your help it is greatly appreciated. I am happy and satis Tim and Adam provided great service, and got me the car that I wanted. Thank you so much for your help it is greatly appreciated. I am happy and satisfied with my Mazda 3 hatchback!! More

Never going back I wrote an earlier review about my experience and within a day the called and asked me to take it down and that they would fix the issues I had when I I wrote an earlier review about my experience and within a day the called and asked me to take it down and that they would fix the issues I had when I bought the vehicle. Well out of the 4 things they told they were going to do they did 1 of them and now I can’t get the sales person to call me back. Worst experience with a dealership EVER. NEVER GOING BACK WOULDN’T RECOMMEND TERRIBLE CUSTOMER SERVICE More

Shuttle Thanks for the shuttle he was such a gentleman and very polite. He got me there and back safe with no issues or worry and in a timely manner thanks ag Thanks for the shuttle he was such a gentleman and very polite. He got me there and back safe with no issues or worry and in a timely manner thanks again. More