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Russ Darrow Mitsubishi

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.6
754 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 754 reviews

June 20, 2026

Took a long time since I was already pre-approved for financing, 4 hours. Car was delivered dirty and still had tags on it that I had to remove More

by USMAY88
Recommend Dealer
Yes
Employees Worked With
Multiple
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Jun 21, 2026 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Rob Karas rob.karas@russdarrow.com

June 20, 2026

Josh works magic definitely let him help you! !!!!! He wasn’t letting up neither was he letting me and I walked off with the car I wanteddddd thanksss to the whole team go to this location!!!!!! More

by angeliquekim35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTOINE EASON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Duenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2026 -

Russ Darrow Mitsubishi responded

Thank you for sharing how Joshua and our team made it easy for you to drive off in the Chevrolet Malibu Hybrid you wanted. We’re delighted everything came together smoothly and appreciate your recommendation. Feel free to reach out anytime. Rob Karas rob.karas@russdarrow.com

June 19, 2026

Lots of snide comments and judgement from staff. Won't be taking my business there again. More

by SADIE.HOFFMANN09
Recommend Dealer
No
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Jun 24, 2026 -

Russ Darrow Mitsubishi responded

Hello Sadie: We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Karas rob.karas@russdarrow.com

June 15, 2026

It was very time consuming! I got the vehicle I wanted for a fair price! Most of the staff did a pretty good job! More

by ALBERTCONLEY414
Recommend Dealer
Yes
Employees Worked With
PEARL CHUA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PEARL CHUA
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Jun 15, 2026 -

Russ Darrow Mitsubishi responded

We’re glad you secured the GMC at a fair price, and we apologize the process felt longer than expected. Pearl is here to help with any other questions you may have. Rob Karas rob.karas@russdarrow.com

June 14, 2026

Awesome service Polite Great conversation Clean Detailed Great Great selection Nice staff Free coffee and tea More

by GIOVANNACRTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID ZSENAK
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2026 -

Russ Darrow Mitsubishi responded

David and our team appreciate you highlighting the excellent service on your Mitsubishi Outlander. We’re glad the staff’s politeness, attention to detail, clean facility, wide selection and complimentary coffee and tea made your experience enjoyable. Rob Karas rob.karas@russdarrow.com

June 13, 2026

Great customer service as always. I just want to thank Joshua, Brandon, and Jesse for helping me through a very stressful, emotional & overwhelming situation & helped me get into a ne More

by Ditto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

Russ Darrow Mitsubishi responded

Thank you for trusting us again with your new 2026 Eclipse Cross SE after such a challenging situation. Joshua, Brandon, and Jesse were happy to walk you through every feature, the myMitsubishi app, financing options, and the paperwork to make the process smoother. Your recommendation means a lot and we’re here whenever you need us. Rob Karas rob.karas@russdarrow.com

June 11, 2026

Great communication and service all round, they worked very hard for us and we left with a new car 🙌😍🥳. Thanks everyone for your hard work 👍. More

by leanonme25320853208
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ziggy Filipovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
OLIVIA KOCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
RUDY ONOFRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2026 -

Russ Darrow Mitsubishi responded

It’s wonderful to hear that our team’s communication and dedication made your purchase smooth. We’re thrilled you’re enjoying your used Ford Escape. Thanks for your kind words and for trusting us with your purchase. Rob Karas rob.karas@russdarrow.com

June 11, 2026

Friendly and very helpful. Was able to get all paperwork done fast. Would really recommend ! More

by Shouaie5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2026 -

Russ Darrow Mitsubishi responded

We’re glad Joshua’s friendly assistance and quick paperwork process met your expectations. Congratulations on your new Mitsubishi Outlander. Thank you for recommending us. Rob Karas rob.karas@russdarrow.com

June 09, 2026

Friendly, polite, laid back and not pushy, knowledgeable, and very helpful. A great salesman to work with More

by TOMGLENN33
Recommend Dealer
Yes
Employees Worked With
Antione
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Jun 10, 2026 -

Russ Darrow Mitsubishi responded

Thanks for highlighting our team’s friendly, laid back, and knowledgeable service during your used Chevrolet Traverse purchase. We’re glad the process felt pressure free and supportive. Enjoy your Traverse and reach out anytime with questions. Rob Karas rob.karas@russdarrow.com

June 07, 2026

First time visiting as a new costumer had a good experience no complaints Will visit again had a good experience with the service department More

by Jrt0622
Recommend Dealer
Yes
Employees Worked With
DAVID ZSENAK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID ZSENAK
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Jun 07, 2026 -

Russ Darrow Mitsubishi responded

Thank you for choosing us for your first visit. David and our service team are pleased that your Mitsubishi received attentive care and that everything went smoothly. We look forward to welcoming you back soon. Rob Karas rob.karas@russdarrow.com

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