Our initial contact, Casey, was a silver lining in our experience. He was very personable in our interactions, helpful answering questions, proactive in finding those with answers he didn’t have, and sympathetic with the difficulties we had interacting with other management.
We were frustrated by pressure out on us to take out an unnecessary (small) loan when we couldn’t negotiate the vehicle we first looked at into our price range. (We were alarmed by financial counseling being given to people around us who clearly stated they couldn’t afford the financing being offered.) Luckily, we eventually found one in our price range!
Even once we found a vehicle, difficulty reconciling aspects of the vehicle description (i.e. “working radio” and “working heat/fan/cooling system” to be precise) left us with a sour taste in our mouth. It would have been nice for the dealership to fix the broken radio and fan (since they were listed as working properly) instead of saying something along the lines of “you can’t expect everything in a used car to be working perfectly.” We will wait to see the results of an independent mechanic looking at it since they weren’t able to let our mechanic come see the car in the garage. (Well, they did, but when he arrived they said the garage was closed so he couldn’t use it. Even though the time they suggested he come was already after the garage had closed...).
Casey deserves to be commended for his work with us. Other than that, we may hesitate to buy a used vehicle from here in the future.