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Russ Darrow Mitsubishi

Waukesha, WI

4.7
400 Lifetime Reviews Review Dealership
The Russ Darrow Group feels strongly about the need to support the communities that we serve at a time when they need it most. Our business has been determined to be an “essential business” by Governor Evers, and being designated as such is supported by every significant national organization related to the auto industry. Helping to reduce the total cost of vehicle ownership, through enhanced incentives, low or zero percent interest rate financing, deferred payment options up to four months, near record high trade in values, more competitive insurance quotes or just refinancing existing loans are all things we can offer to help improve the financial condition of our customers or any consumer. In addition, many other businesses considered to be “essential” have transportation needs that need to be met in order to provide their “essential” services. Keeping them on the road and available to support the communities they serve is imperative. There are other reasons that we are “essential” to help consumers at this time related to the “need” buyer, such as replacement of total loss vehicles and lease or loan terminations just to name a few. With regard to vehicle service operations, providing essential services to help keep reliable, individual transportation on the roads through needed maintenance and repair at time when people need it most, is equally important in our opinion. At the same time, we are able to keep our employees working to earn a living and help keep the economy in our communities going. We do provide vehicle pick up and delivery services along with virtual online vehicle shopping for those customers who prefer not to or are unable to visit our dealerships in person. We also are working very hard to provide a safe and professional environment in our dealerships by adhering to the best practices to support the safety, health and well being of all customers and our employees. Working together, with our dedicated and loyal employees, our customers and in our communities, we will get through this together! In good health, The Russ Darrow Group Thank you for considering Russ Darrow Mitsubishi, a dealership where superior customer service comes standard. Our sales team, service professionals, and finance experts are here to make your automotive shopping experience as easy as possible, and they’ll do everything they can to get you in the right Mitsubishi for your lifestyle, budget, and driving habits. Whether you’re shopping for a new Mitsubishi or scheduling service for your vehicle, Russ Darrow Mitsubishi is in your corner. We proudly serve drivers in Milwaukee, Waukesha, and Pewaukee, and we’ll do everything we can to make you feel at home while shopping at our dealership. To find out more about Russ Darrow Mitsubishi, contact us online, or stop by our dealership at W226S1700 Highway 164, Waukesha, WI 53186.

w226s1700 WI-164

Waukesha, WI

53186

Directions

Top Reviewed Employees

Robert Karas at Russ Darrow Mitsubishi

Robert Karas

Sales
4.9
Marvin G Garrison at Russ Darrow Mitsubishi

Marvin G Garrison

Service Advisor
4.8
Aaron Henderson  at Russ Darrow Mitsubishi

Aaron Henderson

Sales Manager
4.7
Nicholas Cunningham at Russ Darrow Mitsubishi

Nicholas Cunningham

Sales & Leasing Consultant
4.6

Latest Reviews

May 14, 2021

"Sales person could have help me a little more with the..."

- Steve

Sales person could have help me a little more with the navigations system in the car Other than that very happy with my purchase very happy when my girl is ready for a car I will be coming back to buy her a car thank you again for a very nice OUTLANDER. : )

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Employees Worked With

May 07, 2021

"Marvin is always super helpful and informative. I was..."

- andrezmr83

Marvin is always super helpful and informative. I was able to schedule an appointment quickly. I’ve been bringing my car to this dealership for a couple of years and have only had good experiences.

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Employees Worked With

March 30, 2021

"Our initial contact, Casey, was a silver lining in our..."

- colindestache

Our initial contact, Casey, was a silver lining in our experience. He was very personable in our interactions, helpful answering questions, proactive in finding those with answers he didn’t have, and sympathetic with the difficulties we had interacting with other management. We were frustrated by pressure out on us to take out an unnecessary (small) loan when we couldn’t negotiate the vehicle we first looked at into our price range. (We were alarmed by financial counseling being given to people around us who clearly stated they couldn’t afford the financing being offered.) Luckily, we eventually found one in our price range! Even once we found a vehicle, difficulty reconciling aspects of the vehicle description (i.e. “working radio” and “working heat/fan/cooling system” to be precise) left us with a sour taste in our mouth. It would have been nice for the dealership to fix the broken radio and fan (since they were listed as working properly) instead of saying something along the lines of “you can’t expect everything in a used car to be working perfectly.” We will wait to see the results of an independent mechanic looking at it since they weren’t able to let our mechanic come see the car in the garage. (Well, they did, but when he arrived they said the garage was closed so he couldn’t use it. Even though the time they suggested he come was already after the garage had closed...). Casey deserves to be commended for his work with us. Other than that, we may hesitate to buy a used vehicle from here in the future.

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Employees Worked With

Other Employees : Casey Lindecrantz

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Photos & Amenities

  • Automated Car Wash
  • Authorized Accessories Store
  • Cable TV
  • Drive-In Service
  • Free Coffee
  • Customer Lounge Area
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Television
  • Vending Machines
  • After Hours Drop-Off