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Russ Darrow Mitsubishi - Service Center
Waukesha, WI
194 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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194 Reviews of Russ Darrow Mitsubishi - Service Center
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December 15, 2017
Great Service experience I have been doing business with Russ Darrow Mitsubishi for nearly 10 years. I have purchased 5 vehicles from the dealership. I have had a very positiv I have been doing business with Russ Darrow Mitsubishi for nearly 10 years. I have purchased 5 vehicles from the dealership. I have had a very positive Sales experience with each purchase. More importantly, it's the Service Department that continues to impress and solidifies my decision to make future purchases here. Mike and Marvin are fantastic, courteous, and helpful. I've witnessed some challenging situations with customers, which these two gents handled with professionalism. More
by Rachel Masuda
Employees Worked With
Mike Lupo
December 14, 2017
Great Service Easy to get appointments and very accommodating when rescheduling is needed or you need to bring in the car for some urgent maintenance. Mike especial Easy to get appointments and very accommodating when rescheduling is needed or you need to bring in the car for some urgent maintenance. Mike especially makes an effort to make sure that you are not made to wait needlessly. More
by Besant
Employees Worked With
Mike Lupo
December 08, 2017
Great service, have never had a problem with them. I have never had them reschedule or delay me. They also do great work and make sure to wrote down all my concerns. Would recommend. I have never had them reschedule or delay me. They also do great work and make sure to wrote down all my concerns. Would recommend. More
by Tsnebduheb123
Employees Worked With
Marvin G Garrison
December 05, 2017
Great service! Easy to make an appointment online. Was checked in right at the time I got here. The service ve was fast and didn’t take long Easy to make an appointment online. Was checked in right at the time I got here. The service ve was fast and didn’t take long More
by Jisimnz
Employees Worked With
Mike Lupo
December 05, 2017
Service rated The service department at Russ Darrow Mitsibushi is one of the best in terms of customer service. The associates are always extremely friendly and kn The service department at Russ Darrow Mitsibushi is one of the best in terms of customer service. The associates are always extremely friendly and knowledgeable. More
by Jgrawey123
Employees Worked With
Bob Sterling
December 01, 2017
Oil Change Great customer Service Always helpful On answering any questions Regarding service or concerns on your Mitsubishi Was a hr late helped me get in for a Great customer Service Always helpful On answering any questions Regarding service or concerns on your Mitsubishi Was a hr late helped me get in for a oil change thanks MIke Lupo More
by Jrsanchez0613
Employees Worked With
Mike Lupo
November 27, 2017
Service was terrible!!!!!! Went for my first of 3 free oil changes and experience was not good. Service writer rude, did not get my car washed as promise because car wash not wo Went for my first of 3 free oil changes and experience was not good. Service writer rude, did not get my car washed as promise because car wash not working and when I asked what was the air pressure in my tires I was told "If it wasn't right we would have told you" would not recommend this service department to anybody. What a terrible way to treat a customer who just recently bought a new car from Russ Darrow. I guess once they get your money you are of no use to them especially on a free oil change. I'll let all my friends know not to use their service., More
by Steven22
Employees Worked With
Mike Lupo
November 19, 2017
Great service and body work. Needed some work done on my Outlander. Marvin in service took care of the guts issues. Andreas took care of the skin. Sid redid the striping. Good job Needed some work done on my Outlander. Marvin in service took care of the guts issues. Andreas took care of the skin. Sid redid the striping. Good job all around. More
by radbassist
Employees Worked With
Marvin and Andreas
November 18, 2017
Excellent Service I had an oil change done and they also took care of my safety recall. Bob is very friendly and helpful. It took less than an hour. I had an oil change done and they also took care of my safety recall. Bob is very friendly and helpful. It took less than an hour. More
by PatsFan
Employees Worked With
Bob Sterling
November 08, 2017
Fixed small hood dent with a little rust I had checked with other paint shop’s (like Goff’s) and was given a price $150 higher from them! I was very satisfied with Russ Darrow’s work!! A bi I had checked with other paint shop’s (like Goff’s) and was given a price $150 higher from them! I was very satisfied with Russ Darrow’s work!! A big thank you to Andreas Kolander for all his great customer service :) More
by Oneblondegem
Employees Worked With
Andreas Kolander
