Russ Darrow Nissan of Milwaukee

Friendly people that made the process easy and enjoying I went into the dealership knowing what I wanted. They respected that and understood me as a customer. They made the process enjoyable. I put off b I went into the dealership knowing what I wanted. They respected that and understood me as a customer. They made the process enjoyable. I put off buying a car because I always felt the experience was worse than going to the dentist. But this time was much different. They were efficient, upfront, not pushy and very friendly. I walked out with a smile. A big shout out to Ian and Eric who were fantastic to work with!!! More

Great Service Excellent service by the team. Kudos to Mr. Earl for being so patient with me and the guy behind the front desk. I will highly recommend Russ Darrow N Excellent service by the team. Kudos to Mr. Earl for being so patient with me and the guy behind the front desk. I will highly recommend Russ Darrow Nissan in the future. More

Very pleased Always a good experience at this location. Very courteous and efficient. My car was washed too! This was a no charge for me because of a loose bolt. Always a good experience at this location. Very courteous and efficient. My car was washed too! This was a no charge for me because of a loose bolt. Keep up the good work!! More

Recall The recall was for if I roll down my back windows my doors might open. The recall was supposed to take about an hour and they had it done under an hou The recall was for if I roll down my back windows my doors might open. The recall was supposed to take about an hour and they had it done under an hour. The service writer was friendly and very helpful. More

It took ridiculously too long to close. Red was wonderful. She was very informative. We sat down and I was able to explain exactly what I was looking for. She was not pushy. I was lookin Red was wonderful. She was very informative. We sat down and I was able to explain exactly what I was looking for. She was not pushy. I was looking for a vehicle for 2 weeks and have been treated rudely in a couple of places. Red made things simple. My only issues I have is that it took 5 hours even thought I had my check in hand. More

Brakes My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the hand My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the handle when they finish the work. I have complained about this several times however nothing has been done to fix the problem. Why ask for feedback if your not going to do anything to fix the problem? Also what I don’t understand is if my brake pads are 3 why do I need rotators? Shouldn’t have to get rotators every time. It seems like you do this to take advantage. You would think they would inform you that you need new pads before the rotators go bad. What number should your pads be at before needing rotators? If you are not going to do anything about the feedback please stop asking people to complete a survey. More

Nebulous Benefits of $589 Maintainence Addon and buyout $ The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oi The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oil/filter tire rotation ($50 x 6 times =$300) as you go rather than pay up front ($589) which is far more expensive but does not fully include other normal mileage based items like fluids and filters. At every 30,000 mile interval Nissan gets you for another $600+ to change these fluids and filters which should be included in the pay up front $500+ maintenance package. The upfront paid maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, your on the hook for another $600+ for fluids and filters every 30,000 miles. The maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, it appears your on the hook for another $600+ for fluids and filters every 30,000 miles. Also did not like lease buyout charges of extra $300 (expedited title) + $349 documentation fees. this is in addition to the buy out lease residual with Sales tax + registration. Seems to me they are padding the sale price for purchasing the leased vehicle at the end of the lease. A call to Nissan leasing confirmed that there should not be an extra $300 charge. Dealer says the $300 is a hidden charge that Nissan charges when leasening which the dealer is trying to recoup. Somebody is not telling the truth. As far as the $349 documentation fee, this is about $150 higher than what most dealers charge for the paperwork. The buyout requires a lot of signed legal documents but not $349 worth. As far as the Murano auto itself and service I received is concerned, love it and highly satisfied with both. Was told that my accumulated Platinum awards could not be used on this purchase since this buyout was not a dealer purchase.and had to wait to use them on my next purchase. Funny since the check was made out to Russ Darrow. I’ll never get to use these “so called” Platinum dollars. You see my next purchase or lease will be for an auto that includes full maintenance, like a Cadillac. I don’t know where or what action will be fedback from this review, however it is now a matter of record. More

Highly recommend Service is quick ! Customer service is so wonderful/welcoming !!! Highly recommend this dealership if you want great customer service and an all ar Service is quick ! Customer service is so wonderful/welcoming !!! Highly recommend this dealership if you want great customer service and an all around great experience More

Oil change Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been go Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been going here for service since 2013. More