Russ Darrow Nissan of Milwaukee

Nebulous Benefits of $589 Maintainence Addon and buyout $ The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oi The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oil/filter tire rotation ($50 x 6 times =$300) as you go rather than pay up front ($589) which is far more expensive but does not fully include other normal mileage based items like fluids and filters. At every 30,000 mile interval Nissan gets you for another $600+ to change these fluids and filters which should be included in the pay up front $500+ maintenance package. The upfront paid maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, your on the hook for another $600+ for fluids and filters every 30,000 miles. The maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, it appears your on the hook for another $600+ for fluids and filters every 30,000 miles. Also did not like lease buyout charges of extra $300 (expedited title) + $349 documentation fees. this is in addition to the buy out lease residual with Sales tax + registration. Seems to me they are padding the sale price for purchasing the leased vehicle at the end of the lease. A call to Nissan leasing confirmed that there should not be an extra $300 charge. Dealer says the $300 is a hidden charge that Nissan charges when leasening which the dealer is trying to recoup. Somebody is not telling the truth. As far as the $349 documentation fee, this is about $150 higher than what most dealers charge for the paperwork. The buyout requires a lot of signed legal documents but not $349 worth. As far as the Murano auto itself and service I received is concerned, love it and highly satisfied with both. Was told that my accumulated Platinum awards could not be used on this purchase since this buyout was not a dealer purchase.and had to wait to use them on my next purchase. Funny since the check was made out to Russ Darrow. I’ll never get to use these “so called” Platinum dollars. You see my next purchase or lease will be for an auto that includes full maintenance, like a Cadillac. I don’t know where or what action will be fedback from this review, however it is now a matter of record. More

Highly recommend Service is quick ! Customer service is so wonderful/welcoming !!! Highly recommend this dealership if you want great customer service and an all ar Service is quick ! Customer service is so wonderful/welcoming !!! Highly recommend this dealership if you want great customer service and an all around great experience More

Oil change Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been go Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been going here for service since 2013. More

Nice Dealership Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marke Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marked for 3,000 mile oil change when normally it's every 5,000. I hope the oil was the synthetic blend especially since that's whar I paid for. It was overall a great experience. I spoke with Joe after I noticed it and he just said the mechanic made a mistake. More

Excellent overall I found the overall experience to be pleasant but long. Everyone was very friendly and fun to talk to. They all went the extra mile. I found the overall experience to be pleasant but long. Everyone was very friendly and fun to talk to. They all went the extra mile. More

Rude and dont listen to customer. I told them I had a TPS issue, they didn't listen, treated me rudely, and wanted my time. I hope the RD Upper management contacts me to discuss my con I told them I had a TPS issue, they didn't listen, treated me rudely, and wanted my time. I hope the RD Upper management contacts me to discuss my concerns. More

Oil change Fast friendly service. Travis is always so nice. I have dealt with him before and he is always super happy and ready to help out Fast friendly service. Travis is always so nice. I have dealt with him before and he is always super happy and ready to help out More

AMAZING Service My first experience here and I’d recommend this place to anyone! Red’s service was amazing! I walked out loving my car with smiles! My first experience here and I’d recommend this place to anyone! Red’s service was amazing! I walked out loving my car with smiles! More

2019 Maxima Excellent sales and finance teams. Greeted right away when I walked through the door, and treated respectfully and honestly throughout the leasing exp Excellent sales and finance teams. Greeted right away when I walked through the door, and treated respectfully and honestly throughout the leasing experience. I will for sure return to Russ Darrow when its time for a new vehicle. And would highly recommend them to anyone in the market. More