Russ Darrow Nissan of Milwaukee

Purchased used car Rod, the salesman was pleasant and knowledgeable of his inventory. Never any pressure. The wait for financing was over an hour, wished it would have b Rod, the salesman was pleasant and knowledgeable of his inventory. Never any pressure. The wait for financing was over an hour, wished it would have been less. Overall a good experience. More

Very good experience My daughter's 2014 Sentra broke down on the highway on a Sunday. We had it towed to our mechanic. On Monday he called Russ Darrow for warranty informa My daughter's 2014 Sentra broke down on the highway on a Sunday. We had it towed to our mechanic. On Monday he called Russ Darrow for warranty information. Tuesday we brought it the Russ Darrow and by Thursday it had a new transmission and didnt cost her a penny. All covered under warranty. Russ Darrow was honest, polite and did a great job and we didn't buy it from them, but next time I will be paying them a visit for future car needs. More

Worst auto dealership ever - Terrible Experience A one star doesn’t even do this justice to the worst dealership experience ever. I have purchased many new vehicles in my life. As someone who under A one star doesn’t even do this justice to the worst dealership experience ever. I have purchased many new vehicles in my life. As someone who understands who understands customer services, I can’t imagine anything worse. First off, we purchased a brand new Nissan Armada. The most expensive vehicle the dealership sells. We purchased the vehicle on September 11 and our transaction is still not concluded. Not only was the financial experience unpleasant (Eric was simply not good). Eric made errors on the paperwork that are still not completed. We wanted to keep our plates and when they tried to get the plates off our old vehicle, they ripped them in half. Our sales person was Jake. He is new but not attentive to service. The following day I contacted him to order rubber mats. He said no problem, they would be shipped overnight. To this very day, I have yet to receive the full order and to make it worse, he hasn’t even contacted us back. He indicated they work going to be a gift card with the order to make up for it. That was never received. I then asked for the general manager who is Gary. On September 21, I left Gary a message to discuss our concerns. It is 8 days later, still haven’t gotten a call back. My message to him was to discuss our issues before our post our review. Very disappointing. To add more to this, the day we purchased our vehicle, they did not have the second key or the valet key. I had to repeatedly contact them to get the second key. They never did find the second key. Now they shipped me a standard key which I have to bring to a dealership to get program. I quite simply can’t imagine a worse experience and it still isn’t over. One final thing. I froze my credit because of a potential inappropriate access to my records. When we went through the financing, they never said a thing to me about it. Rather I received letters in the mail from two separate lending companies, indicating I was denied. This likely cost me money because they had to find a lender who charged a higher interest rate. Incredibly POOR customer service!!!!!! More

Did what was right for the customer by listened Jake did a great job finding me the car that best fit my wants and needs by being a really good listener. The deal ship manger “Rob” was very welcom Jake did a great job finding me the car that best fit my wants and needs by being a really good listener. The deal ship manger “Rob” was very welcoming and didn’t waste time with me and got me the deal that made most sense to be a very happy customer !!!! I have been looking at cars for many months and really enjoyed buying from this great deal ship that takes pride in do what is best for the customer!!!! Thanks gentleman !!! More

Great deal on a great car. Very honest and friendly people helped me find a great used car, in particularly Jake. He was very helpful in finding just the right car for my need Very honest and friendly people helped me find a great used car, in particularly Jake. He was very helpful in finding just the right car for my needs and to take care of any concerns I had. Thanks Jake will see you againg when I am in the market for a new or used car. More

Great people and experience Came in looking for a used car. Jake helped me and was very helpful and honest. Found the right car for me and I am beyond happy with the service he a Came in looking for a used car. Jake helped me and was very helpful and honest. Found the right car for me and I am beyond happy with the service he and the Darrow team provided. More

Smooth Car Buying Very friendly team that made sure I was taken care of at all times. Made sure to go over every detail with me to ensure my understanding of the purcha Very friendly team that made sure I was taken care of at all times. Made sure to go over every detail with me to ensure my understanding of the purchase. More

Wish there was more HEART at this dealership I bought my Chevy Equinox from this dealership a year ago and ever since pulling off of the lot, I have had so many problems with it. It is never endi I bought my Chevy Equinox from this dealership a year ago and ever since pulling off of the lot, I have had so many problems with it. It is never ending since I signed those papers. Not to mention right when I bought it, the sheet said there were no exhaust problems and there turned out to be an issue with it. The sales man suggested to go to his friend and pay for it myself. I just signed my life away for this vehicle now I have to go spend more money to go get it fixed from his friend, in an area I don't like or normally drive through. And the dealership kept jerking me around trying to save themselves so they wouldn't have to pay for the repairs even though the paper said the exhaust system was good to go when there was a hole in the resonator. That was just a week after I bought the dang thing. Since then it has been tire issues, check engine light keeps coming on and the evap system is leaking, the brakes had to be replaced about a month after I got it, seepage in the oil gasket, just never ending crap with this vehicle from this dealership. I love my Chevy Equinox, but I wish I would've gone somewhere else to get it and I'm definitely going to go else where more reliable to get my next car. Luckily, the only nice and helpful person was Probert Yang. Robert Garcia was rude and not helpful at all along with the salesman. Charles Yang was very nice and tried to help when he could, but he was too limited with what he could do for me, which I understand but I really appreciate his concern and help when he could. When a dealership just worries about making a sale and not helping and ensuring the customer is just sad. If my family or friends ever ask about looking for a vehicle, I will not let them go to this dealership with how disrespectful and rude they are. I will never be going back to this dealership. More

Great experience Everyone was kind and courteous. I had questions and they had answers. I hope to be able to purchase my next vehicle with Russ Darrow. Everyone was kind and courteous. I had questions and they had answers. I hope to be able to purchase my next vehicle with Russ Darrow. More