Russ Darrow Nissan of Milwaukee

Love my new car Jake was so helpful during my car buying process. Everyone on the team was caring and made sure that i was leaving with the car I loved! Jake was so helpful during my car buying process. Everyone on the team was caring and made sure that i was leaving with the car I loved! More

Knowledgeable, friendly, helpful. Found the car I wanted online, sales answered all the questions I had. The car turned out to be exactly as described. When i arrived, Joe, was very he Found the car I wanted online, sales answered all the questions I had. The car turned out to be exactly as described. When i arrived, Joe, was very helpful and made it an enjoyable experience. More

Miracles do happen! I did not believe that I would walk out with a brand new car, but I did. Ian took very good care of me and he was very helpful and knowledgeable.. I did not believe that I would walk out with a brand new car, but I did. Ian took very good care of me and he was very helpful and knowledgeable.. More

Excellent customer service They were very friendly in the assisting and getting my car serviced and very detailed about what was going on with my vehicle and how it was serviced They were very friendly in the assisting and getting my car serviced and very detailed about what was going on with my vehicle and how it was serviced More

Given the run around Had to replace starter and was told my warranty ran out o had to call several different numbers to prove coverage. I arrived to pick up my vehicle and Had to replace starter and was told my warranty ran out o had to call several different numbers to prove coverage. I arrived to pick up my vehicle and the coverage was not shown on the receipt luckily I made it to the dealership right as service was closing otherwise I would have had to go another night without my car which it had already spent two nights in the dealership just to diagnose a problem we told the dealership the car had. Also I was told I needed brakes which I didn’t go in for brakes so under the car should not have been looked at when the problem was under the hood. I felt the guy working with us was just trying to get money out our pocket. It was a total run around and I wasn’t even called when the car was complete. I didn’t enjoy the service at all when I am sure Russ Darrow has great service. It makes me leery about purchasing a car from Russ as the current car I have now was purchased from Car Maxx and they were able to pull up my warranty without any assistance from me. More

Pick up Purchase My experience was very good. Salesperson was helpful and NOT pushy. Vehicle was prepped and ready as promised. Price was reasonable. Dealership wa My experience was very good. Salesperson was helpful and NOT pushy. Vehicle was prepped and ready as promised. Price was reasonable. Dealership was a challenge to find but worth it. More

They can’t even fill the air in the tire low air light They what charge 12persent on the bill for even checking the check engine light he say it is disposssing fee there is nothing to dispose when you chec They what charge 12persent on the bill for even checking the check engine light he say it is disposssing fee there is nothing to dispose when you checking the light it was 109.95 plus 12 percent dispose fee that don’t make sense More

Happy customer I really like the wonderful customer service. The young lady that is there is awesome, she is so sweet and makes you feel like servicing you is the mo I really like the wonderful customer service. The young lady that is there is awesome, she is so sweet and makes you feel like servicing you is the most important thing!!! I know her face but not get name More

Service Department My experience was excellence. My vehicle was taken care of in a friendly helpful manner and the cost was very reasonable. I highly recommend this serv My experience was excellence. My vehicle was taken care of in a friendly helpful manner and the cost was very reasonable. I highly recommend this service dept. More

Very helpful and knowledgeable I was greeted by Jake before I had even walked in the door. After I told him the vehicle I was there to look at he set up the test drive right away. D I was greeted by Jake before I had even walked in the door. After I told him the vehicle I was there to look at he set up the test drive right away. During the test drive Jake answered all questions I had. Those he could not answer during the test drive he got the answer to as soon as we got back to the dealership. Throughout the entire process he made sure that both my girlfriend and I were comfortable and not confused on any part of the process since this was my first car buying experience. After working with Jake I worked with Eric who was very patient and knowledgeable when it came to explaining the finance part of the process. If you decide to go to this dealership I highly recommend working with both Eric and Jake. More