Russ Darrow Nissan of Milwaukee

Great and hardworking people The dealership was really helpful in helping me reach my dreams and goals by spending hours putting all the right work for me They are lovely and kin The dealership was really helpful in helping me reach my dreams and goals by spending hours putting all the right work for me They are lovely and kind people. They are the best in the world. Just to name a few. Rod Rogge, was my man simply was of the top people who made it happen. More

Deceptive Internet Pricing!! These people will tell you anything to get you in the door. Helping my daughter shop for her first car, I specifically asked the Internet customer ser These people will tell you anything to get you in the door. Helping my daughter shop for her first car, I specifically asked the Internet customer service rep via email if there would be any difference in price if we financed through the dealer or through a bank/credit union. The customer service rep emailed me back and clearly said "NO." When we got there and began negotiating price, however, we were THEN told that the Internet price included a $450 rebate for financing through Nissan! Unfortunately, Nissan's interest rates were higher than the credit union we had already spoken to, so it didn't make sense to finance through them. The customer service rep had also indicated that the managers "are always willing to consider any reasonable offer," but when we made an offer on the car the manager came over and started explaining, rather condescendingly, why he couldn't lower the price that was listed in the Internet ad. Overall, while we were happy with our salesperson, Lance, we were not happy with the way we were treated by the GM, Robert Garcia, or the sales manager, Robert Yang. More

Excellent dealership! I recently purchased a vehicle from Russ Darrow Nissan and had an excellent experience from start to finish. As soon as I walked through the door I w I recently purchased a vehicle from Russ Darrow Nissan and had an excellent experience from start to finish. As soon as I walked through the door I was greeted by Lance Galloway and he got me started with the sale and made me feel comfortable with the whole process. I've had several car buying experiences and this is by far the best I had. He showed me all the neat features of the vehicle I was interested in and was instrumental in working out a deal that I was happy with. I also worked with Jerad Brockel who was very knowledgeable on his end of things and answered all the questions I had about the paperwork I was signing and explaining the warranties and services that are offered at the facility. I highly recommend this dealership and these two gentleman that worked with me. More

Great Place As soon as I got on the lot they made me feel so comfortable made the process so easy and were not just trying to make a sale! This is my 2nd major pu As soon as I got on the lot they made me feel so comfortable made the process so easy and were not just trying to make a sale! This is my 2nd major purchase and they made it so easy! More

Easy transaction I came to this dealership to finance a purchase of my leased vehicle. Gerad, finance manager, took care of it in a highly professional manner. He expl I came to this dealership to finance a purchase of my leased vehicle. Gerad, finance manager, took care of it in a highly professional manner. He explained me all the options and we went over the paperwork. I couldn’t ask for a better service. Keep up the good work! More

Lack of communication All staff need to communicate more efficiently with all customers to insure that they are not forgotten about. All service advisers need to be updated All staff need to communicate more efficiently with all customers to insure that they are not forgotten about. All service advisers need to be updated on customers work order just in case the adviser that originally helped the customer is unavailable. The telephone run around from the receptionist to the adviser that has no clue about your vehicle is beyond ridiculous no body wants to take time out to help. Charles was and is the only adviser I've seen running around the most not just sitting in the garage doing nothing. More

Clean, professional, servoce The dealership is very professional very clean very friendly service-oriented I have been doing business there for at least since it's been open I lov The dealership is very professional very clean very friendly service-oriented I have been doing business there for at least since it's been open I love the Nissan dealership in Russ Darrow would recommend it for anyone. More

Shady dealership Sales person will show you the number you want on buyer's order with misleading information. The misleading continues to Finance office as well where Sales person will show you the number you want on buyer's order with misleading information. The misleading continues to Finance office as well where down payment number is quoted as rebate just to show customer the number they want to see and customer gets a call 3 weeks later from dealership asking for additional money which they forgot to collect. It wasn't forgotten it was on purpose and these crooks know that customer has signed the contract. Avoid this dealership as these people are liars. Finance manager has no knowledge of what the heck she's doing, Shady & Dishonest Dealership. Always get your contract reviewed by a lawyer people don't sign any xxxx the same day. Else you will be definitely taken for a ride. More

Great Customer Service Albert Collins is a great person. Very nice and respectful. I was treated like a customer that mattered. I was able to drive away in a nice car the sa Albert Collins is a great person. Very nice and respectful. I was treated like a customer that mattered. I was able to drive away in a nice car the same day. Very satisfied with my car. Customer service was great. More

Horrible service Don't do the job properly and provided the multipoint inspection sheet which is all checked marked without actually going through. Car washing service Don't do the job properly and provided the multipoint inspection sheet which is all checked marked without actually going through. Car washing service was also down too. More