Russ Darrow Nissan of West Bend

It was the best experience ever. Dana Bahm and Dave very knowledgeable about all the paperwork and went through it with me pretty fast. I'm vary happy with my experience at the Nissan dealership. knowledgeable about all the paperwork and went through it with me pretty fast. I'm vary happy with my experience at the Nissan dealership. More

It’s a great dealership Always been very good to work with. Excellent service they have been always very accommodating for us as we come from out of town with. Excellent service they have been always very accommodating for us as we come from out of town More

Everyone was so awesome! Drake Burke, who was my salesman, was really fun to work with and was so accommodating!! Chad Ellis the GM got me approved when we were not sure it could be done. Dana Behm salesman, was really fun to work with and was so accommodating!! Chad Ellis the GM got me approved when we were not sure it could be done. Dana Behm in finance was super friendly and knowledgeable! She cared about the financial decisions and gave us the best options for our purchase. Overall a very good experience! More

Would have been a good experience if people were wearing masks. Outrageous to think that staff cares so little for their customer that they can’t follow basic protocol to reduce risk of exposing people to C masks. Outrageous to think that staff cares so little for their customer that they can’t follow basic protocol to reduce risk of exposing people to Covid. I will never go back and I’ve already posted this on social media. More

Few month ago had my suv in for oil change and fluids checked. This past week I thought my windshield wash was frozen. Went to check and noticed something wasn't right. Finally clicked that the cap for checked. This past week I thought my windshield wash was frozen. Went to check and noticed something wasn't right. Finally clicked that the cap for the antifreeze reservoir was missing. (Explains why after having it serviced I smelled antifreeze. Thought some must have been spilled.) Called Russ Darrow and it was like I was asking for gold to have them replace it. They advised would have to order or I could pick up at their location at Milwaukee Metro Mall. Said I would pick up there. When I arrived they had not been notified so I had to purchase myself. Now mean time there is barely any antifreeze in the system. They would not fill for me. The service advisor told me I could purchase and to get the 50/50 blue. I was now pissed and just got out of there. Went to Farm Fleet and purchased the 50/50. You can't see the color. Get home and it was yellow. Called Russ Darrow back and they advised do not mix. Bring suv back or purchase from them. I live 24 miles from either Russ Darrow location. Called Advanced Auto and thankfully their guys new which one Nissan required and went down to the store which is only 2 miles. In the meantime I now have spent 3.50 for the cap. 13.99 at Farm Fleet and 18.00 at Advanced Auto. This should have just been done for me with Russ Darrow. Will be going back to Boucher Nissan even if they are 38 miles from me. More

Worst car leasing experience ever. This dealership is extremely disorganized. We’ll honor the lease and then go somewhere else. I do not recommend buying or leasing here. extremely disorganized. We’ll honor the lease and then go somewhere else. I do not recommend buying or leasing here. More

Easy to work with. Had an issue with our Nissan, had to go in a few times including a tow. Everything was covered amd even was offered a ride to and frombthe dealer. go in a few times including a tow. Everything was covered amd even was offered a ride to and frombthe dealer. More

We made arrangements over the phone with Savannah, once we got to the dealer the car was already up front and they had everything ready for us. Everyone was very friendly and answered all of our questions. we got to the dealer the car was already up front and they had everything ready for us. Everyone was very friendly and answered all of our questions. Strongly would suggest purchasing a vehicle from them! Awesome experience. More

Everyone was very helpful to get us the truck we wanted for the best possible price and interest rate. We looked at and test drove a few different vehicles and found the best one for me. I am very satisfie for the best possible price and interest rate. We looked at and test drove a few different vehicles and found the best one for me. I am very satisfied with the service we received. More

Purchased a car from them in August of 2020. As of now December of 2020 I’m still not able to get plates. They refuse to provide me the paperwork required by the state I live in get my plates. I have fill December of 2020 I’m still not able to get plates. They refuse to provide me the paperwork required by the state I live in get my plates. I have filled a formal complaint with the state of Wisconsin and hired an attorney. More