Russ Darrow Nissan of West Bend

Great service and department was great handling my service but vehicle was in shop for a month and dealer doesn’t offer loaners, dealership would get 5 stars if they offered loaners during service service but vehicle was in shop for a month and dealer doesn’t offer loaners, dealership would get 5 stars if they offered loaners during service More

I had Low tire pressure for the second time on the same driver side rear tire. They found a nail in the tire and plugged it. driver side rear tire. They found a nail in the tire and plugged it. More

The people here are top notch and really did an excellent job in making us feel welcome and meeting our vehicles maintenance need. Beautiful location. Beautiful people. job in making us feel welcome and meeting our vehicles maintenance need. Beautiful location. Beautiful people. More

First oil change and tire rotation went good at Nissan in West Bend. Easy to schedule didn't have to wait long for an appointment. Also, for the second time addressed an issue with the headlights/lamp unit, West Bend. Easy to schedule didn't have to wait long for an appointment. Also, for the second time addressed an issue with the headlights/lamp unit, which was present when we purchased the car from Russ Darrow Metro Mall in May, which after some discussion with Keith the manger in West Bend, he agreed to help us look into. Hopeful that will be resolved positively by Russ Darrow! More

Excellent experience top notch!! Great communication and price was lower than estimated. Write up was quick and easy the communication was great throughout the repair process. Great job by all. price was lower than estimated. Write up was quick and easy the communication was great throughout the repair process. Great job by all. More

Everyone has been so nice and helpful. Patrick helped pick the vehicle and now it's in shop and Melanie has been very nice since I'll be here for a couple hours and offered a ride and everything! pick the vehicle and now it's in shop and Melanie has been very nice since I'll be here for a couple hours and offered a ride and everything! More

I came in for a oil change and was greeted by the nicest person ever Melanie. She is the definition of customer service. She told me anytime I’m in the area t, to stop by for a car wash. It’s not often person ever Melanie. She is the definition of customer service. She told me anytime I’m in the area t, to stop by for a car wash. It’s not often that people take time to say hi to a customer. It is much appreciated More

Parts were delivered quickly and professionally. Melanie had no problem running to our front office for payment. All done with a smile on her face. had no problem running to our front office for payment. All done with a smile on her face. More

Melanie is extremely friendly and it shows she loves her Melanie is extremely friendly and it shows she loves her job. It has taken me a month to get an accessory for my car, but she has been there thru Melanie is extremely friendly and it shows she loves her job. It has taken me a month to get an accessory for my car, but she has been there thru it all. More

Melanie brings parts to us whenever we work on a Nissan vehicle. She is always pleasant, friendly, efficient and accurate. It is a pleasure to have her deliver to us. vehicle. She is always pleasant, friendly, efficient and accurate. It is a pleasure to have her deliver to us. More